Slot Manager
Treasure Bay Casino and Hotel
- Developed and executed targeted marketing campaigns to attract new players and increase overall play volume.
- Assisted in budget planning, effectively allocating resources towards high-impact projects within the department.
- Increased operational efficiency by creating standardized processes for tasks such as machine movement, installation, and conversion.
- Managed a team of slot technicians, resulting in improved maintenance efficiency and reduced downtime.
- Satisfied VIP clients with complimentary benefits to encourage continued gameplay.
- Coordinated staff schedules, rotations and breaks.
- Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
- Maintained customer loyalty to casino with expert and immediate handling of complaints.
- Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.
- Kept games fair by proactively identifying and removing suspected cheaters.
- Interviewed, hired and trained new gambling floor workers.
- Issued complimentary rooms, meals and discounts to keep players at property and satisfied for maximum betting.
- Identified and removed players suspected of cheating in cards or other games.
