Donna A Rau
Powers Health
Schererville,IN
32
years of professional experience
A position as an Office Assistant where I can utilize my supervisor and clinical skills
Professional with robust background in healthcare administration, bringing valuable experience in patient registration and office management. Proven ability to enhance patient satisfaction and maintain meticulous records. Highly collaborative and results-driven, known for reliability and adaptability in dynamic environments. Strong skills in data accuracy and customer service.
Work History
Registration Rep
5 Years- Managed patient registration processes to ensure accurate data entry and compliance with healthcare regulations.
- Coordinated insurance verification procedures, enhancing efficiency in patient intake workflows.
- Streamlined appointment scheduling system, reducing wait times and improving patient satisfaction rates.
- Implemented process improvements that increased operational efficiency in registration activities across departments.
- Maintained accurate records by updating patient demographics, insurance, and financial information.
- Supported hospital compliance efforts by adhering to HIPAA guidelines and maintaining the confidentiality of patient information.
- Implemented time-saving strategies for quicker completion of registration tasks without compromising accuracy or quality of service.
- Improved overall work environment through active participation in department meetings, sharing ideas for enhancements, and supporting team-building initiatives.
- Collected demographic and insurance information from patients.
- Verified insurance benefits, processed payments, and issued receipts.
Front Office Supervisor
5 Years 2 Months- Assist in hiring, training, and reviewing performance of staff
- Ensure adherence to departmental policies and procedures, including patient privacy
- Maintain departmental day-to-day front office operations, monitor and prioritize workflow, and efficient patient flow
- In charge of managing the front office that help patients, clients, and other visitors
- Coordinate and oversee scheduling, supervising, and development of the front receptionists
- Verify patient eligibility and benefits with insurance companies
- Trained and mentored new reception staff on company policies and procedures.
- Oversaw front desk operations, ensuring efficient guest check-in and check-out processes.
- Managed multi-line phone system, directing calls to appropriate departments promptly.
- Implemented scheduling system improvements, enhancing appointment management efficiency.
- Coordinated communication between departments to streamline operational workflows.
- Resolved complex guest inquiries and complaints with a focus on positive outcomes.
- Monitored inventory of office supplies, maintaining optimal stock levels for daily operations.
- Managed scheduling for receptionist team members, optimizing coverage while minimizing labor costs.
- Streamlined check-in and check-out processes for improved guest experiences and reduced wait times.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Completed all tasks in compliance with company policies and procedures.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Confirmed appointments, communicated with clients, and updated client records.
Ancillary Clerk
11 Years 11 Months- Greeted patients and directed them accordingly
- Scheduled diagnostic exams for facility
- Answered incoming phone calls and directs call to appropriate department
- Checked in patients, obtains signatures and all paperwork needed for exams
- Prepared paperwork for daily scheduled patients and scan documents for patient's medical record
Account Consultant
6 Months- Handled Health Club Member's questions regarding signed contracts
- Contacted members on delinquent accounts
Sleep Lab Receptionist
2 Years 4 Months- Scheduled sleep studies
- Prepared patient charts
- Finalized EEG and Sleep Study Reports
- Sent annual letters to patients
- Assisted in Support Group Meetings
- Posted Employee Schedules
- Ordered supplies
Charge Receptionist
1 Year 7 Months- Prepared employee schedule
- Obtained authorization for HMO patients
- Arranged daily reconciliation sheets
- Balanced and made daily bank deposits
- Called in refill prescriptions
- Answered phones
- Scheduled and greeted patients
Unit Clerk LDRP
2 Years 10 Months- Completed physician orders
- Admitted patients
- Greeted patients and visitors
- Prepared patient charts
- Ordered supplies
- Delivered and picked up pharmacy orders
Education
Highschool
Degree obtained
Skills
Cross-functional teamwork
Insurance procedures
HIPAA compliance
Daily operations management
Patient confidentiality
Patient registration
Insurance verification
Appointment scheduling
Insurance billing
Records management
Computer database coordination
Hospitality and accommodation
Verbal and written communication
Healthcare experience
Patient scheduling
Office organization
Medical terminology
Registration data intake
Payment processing
Interpersonal and written communication
Timeline
Registration Rep
Powers Health
06.2021 - CurrentRead More
Front Office Supervisor
Deen Gross Eye Centers
09.2013 - 11.2018Read More
Ancillary Clerk
Community Hospital Outpatient
10.2001 - 09.2013Read More
Account Consultant
St Margaret Mercy Healthcare
04.2001 - 10.2001Read More
Sleep Lab Receptionist
St Margaret Mercy Healthcare
12.1998 - 04.2001Read More
Charge Receptionist
St Margaret Mercy Healthcare
05.1997 - 12.1998Read More
Unit Clerk LDRP
St Margaret Mercy Healthcare
07.1994 - 05.1997Read More
Lake Central
Highschool
Read More