Donna Baker
San Diego,CA
Summary
Innovative and energetic professional with a strong desire to transition into a career focused on promoting, coordinating, and marketing. Customer-oriented team player who thrives on collaboration and possesses a background in sales and facilitating small groups. Excited to apply sales expertise and interpersonal communication skills to contribute to company success.
Overview
22
22
years of professional experience
Work History
Chocolate Production
Sweet Petite Confections
01.2016 - Current
- Participate in production of artisan chocolate for quarterly collections, seasonal, holiday and private special orders
- Instruct chocolate making classes; teach technique to make chocolate bonbons and bark from inception to completion
- Support presentation of wine and spirit chocolate pairings
- Contribute to retail sales using five star customer service. Help clients with questions and selection of samples and products for purchase
- Guided junior staff members in adhering to company policies, maintaining a cohesive team environment focused on customer service excellence
- Collaborated with team members to streamline production processes, leading to improved efficiency and consistency.
Customer Care Advocate
Assurance IQ LLC
01.2019 - 01.2021
- Leveraged sales expertise and strong listening skills to identify customer needs and promote products in healthcare and Medicare by screening potential customers for insurance agents
- Managed 120 or more inbound and outbound calls per day with a positive attitude and focus on customer satisfaction
- Field inbound calls from customers with questions and inquiries for health care solutions, including Medicare
- Provided superior customer service in a high call volume environment
Independent Sales Representative
Silpada Designs
01.2007 - 01.2010
- Present beautiful sterling jewelry in a fast-paced, party environment while highlighting key features and benefits
- Build and maintain strong customer relationships
- Identified new customers by networking and performing warm-calls.
Senior Loan Consultant
College Loan Corporation
01.2003 - 01.2007
- Assisted individuals in applying for Stafford and Parent PLUS loans and received incoming calls from borrowers interested in consolidating student loans with fixed rates
- Processed 20 -50 applications per week, meeting and exceeding sales targets
- Contributed to the ongoing growth of the company by consistently achieving or surpassing established sales goals and performance metrics.
- Leveraged extensive knowledge of available loan products to match borrowers with optimal financing solutions that met their specific needs.
Education
A.A. -
Mount San Antonio College
WalnutApplied Communication -
San Diego State University
San Diego, CASkills
- Problem-solving abilities
- Teamwork and Collaboration
- Detail oriented
- Effective communication
- Microsoft Office
- Strategic Planning
- Team player
- Customer-focused
- CRM Software
- SLACK Platform
- Solutions-based sales
Volunteer Experience
- Robotics coach
- Art Corp. teacher
- Hope World Wide
Timeline
Customer Care Advocate
Assurance IQ LLC
01.2019 - 01.2021
Chocolate Production
Sweet Petite Confections
01.2016 - Current
Independent Sales Representative
Silpada Designs
01.2007 - 01.2010
Senior Loan Consultant
College Loan Corporation
01.2003 - 01.2007
A.A. -
Mount San Antonio College
Applied Communication -
San Diego State University
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