Summary
Overview
Work history
Education
Skills
Further Training
Affiliations
References
Timeline
Generic

Donna Bennett

Rochford,England

Summary

Compassionate Family Support Worker committed to achieving positive outcomes for diverse service users. Experienced in assessments, care planning and case recording for well-rounded support. Organised and flexible to meet changing job and client requirements.

Experience in group, and one-to-one coaching. Delivers evidence-based interventions and develops programmes tailored to individual requirements. Builds rapport and relationships quickly to maximise service-user engagement and growth.

Overview

36
36
years of professional experience

Work history

Family Support & Pastoral lead

Plumberow Primary Academy
Hockley , Essex
09.2011 - Current
  • Streamlined referral process to speed up access to necessary services.
  • Coordinated community resources for comprehensive family support.
  • Provided emotional support for improved family dynamics.
  • Assessed needs of families for better service provision.
  • Collaborated with multidisciplinary teams for effective care planning.
  • Established trust with clients to enhance communication.
  • Conducted home visits, ensuring a safe environment for children.
  • Developed personalised care plans with client input.
  • Liaised closely with social services to safeguard at-risk children.
  • Offered advice on budget management, reducing financial stress in households.
  • Improved children's behaviour by implementing structure and routine.
  • Worked in multidisciplinary teams to prevent issues escalating and reducing need for statutory intervention.
  • Maintained accurate chronological records of work with families using software.
  • Facilitating one-one intervention with children requiring extra support
  • Remained calm and poised in difficult, stressful or escalating situations, helping to comfort individuals.
  • Provided written and electronic reports of conducted work adhering to policies and procedures.
  • Coordinated structured and intensive support through interventions.
  • Evaluated needs through common assessment framework, prescribed screening tools and models of engagement.

Travel Consultant - Homeworker

Hays Travel
Rochford, Essex
03.2009 - 09.2011
  • Offered personalised travel advice for enhanced holiday experiences.
  • Formulated strategic marketing initiatives to attract new clientele.
  • Handled complex itineraries ensuring seamless journeys for clients.
  • Dealt efficiently with last-minute changes to minimise disruption.
  • Contributed effectively in team meetings, fostering collaborative work environment.
  • Implemented effective communication skills to build strong client relationships.
  • Resolved customer complaints promptly ensuring high levels of satisfaction.
  • Streamlined booking procedures, improving operational efficiency.
  • Prepared comprehensive travel itineraries using accessible formats for customers.

Travel Agency Manager

Lunn Poly
Basildon, Essex
09.1994 - 03.2009
  • Managed daily operations of travel agency, ensuring efficient service.
  • Handled customer complaints promptly and effectively, maintaining company reputation.
  • Conducted staff training sessions to enhance customer service skills.
  • Organised special promotional events to attract potential customers.
  • Oversaw recruitment process for new staff members ensuring skilled workforce.
  • Maintained up-to-date knowledge of global destinations and travel advisories.
  • Ensured compliance with all relevant regulations governing travel agencies.
  • Sold travel products and tour packages online and offline to potential clients.
  • Maintained excellent customer satisfaction by updating clients on holiday bookings, changes and latest offers.

Travel Agency Manager

Hays Travel
Houghton le Spring , County Durham
09.1989 - 09.1994
  • Coordinated holiday packages tailored to clients' needs, improving satisfaction levels.
  • Streamlined booking procedures for increased efficiency and convenience.
  • Developed marketing strategies to increase agency visibility.
  • Managed daily operations of travel agency, ensuring efficient service.
  • Handled customer complaints promptly and effectively, maintaining company reputation.
  • Conducted staff training sessions to enhance customer service skills.
  • Oversaw recruitment process for new staff members ensuring skilled workforce.
  • Maintained up-to-date knowledge of global destinations and travel advisories.
  • Ensured compliance with all relevant regulations governing travel agencies.
  • Sold travel products and tour packages online and offline to potential clients.

Education

NVQ Level 2 - Supporting teachers in school

Support teaching and learning
Southend on Sea
03.2010

Certificate of Higher Education - Tourism and Travel Management

Durham College
Durham
09.1989

Skills

  • Childcare expertise
  • Counselling techniques
  • Case management proficiency
  • Support plan designing
  • Crisis intervention techniques
  • Multi-Agency working knowledge
  • Excellent communication
  • Resilience under pressure
  • Strong decision-making
  • Empathetic listener
  • Excellent organisation
  • SMART planning
  • Caseload prioritisation
  • Decision-Making
  • Time management
  • Therapeutic interventions
  • Safeguarding protocols
  • Calm under pressure

Further Training

Dec 2022

ELSA:  Emotional Literacy Training


Mar 2024

Positive Handling Training


Mar 2024

Early Help Training - Essex County Council

Affiliations

  • I enjoy spending time with my family, engaging in activities that foster connection and create lasting memories. I am also passionate about cooking, experimenting with new recipes and exploring new cuisines. This interest not only allows me to express creativity but also emphasizes my attention to detail and ability to manage tasks efficiently.l

References

Available on request

Timeline

Family Support & Pastoral lead

Plumberow Primary Academy
09.2011 - Current

Travel Consultant - Homeworker

Hays Travel
03.2009 - 09.2011

Travel Agency Manager

Lunn Poly
09.1994 - 03.2009

Travel Agency Manager

Hays Travel
09.1989 - 09.1994

NVQ Level 2 - Supporting teachers in school

Support teaching and learning

Certificate of Higher Education - Tourism and Travel Management

Durham College

Similar Profiles

Create profile
Donna Bennett