Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Donna Bernier

Ossipee,NH

Summary

Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.

Overview

22
22
years of professional experience

Work History

Registered Medical Assistant

Goodwin Community Health
05.2001 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Documented vital signs and health history for patients in clinic.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Spearheaded and implemented new projects to expand scope of engagement.
  • Implemented successful healthcare programs through professionalism, quality of care, medical teaching and patient satisfaction.
  • Called and faxed pharmacies to submit prescriptions and refills. Assist patients that are uninsured, apply through pharmaceutical companies.
  • Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Oriented and trained new staff on proper procedures and policies.
  • 125 patients that are prequalified for breast and cervical cancer program, also qualify for free medications if offered through pharmaceutical companies.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.

Education

No Degree - Medical Assisting/Secretarial

Sawyer School - Pawtucket
Pawtucket, RI
10.1993

Skills

  • Electronic Medical Record
  • Data analysis
  • Efficiency Improvement
  • Organizational skills
  • Project management
  • Creativity
  • Attention to detail
  • Time Management
  • Teamwork
  • Interpersonal skills
  • Critical thinking
  • Adaptability

Accomplishments

Medications Assistance Program

  • I have saved a panel of 75 patients over a million dollars in free medications in one year.
  • This program was a 40 hour a week position. Through my organizational skills decreased the position to 8 hours a week.


Breast and Cervical Cancer Program

  • I case manage 125 patients that are enrolled in the program.
  • Through this program over a million dollars have saved the patients in preventative care.
  • I was recognized by the state of New Hampshire for going above the goal for quality improvement in less than one year.
  • Breast and Cervical Cancer Night


Medications Therapy Management Program

  • A grant was received to implement a program for our diabetes population.
  • Coordination with the pharmacist to implement the program.


Diabetes

  • State vision project
  • Diabetes Direction Day
  • Group medical visits
  • Wellness Talks
  • Teen Talks


Patient Wellness Focus Groups

School base flu clinics



Timeline

Registered Medical Assistant

Goodwin Community Health
05.2001 - Current

No Degree - Medical Assisting/Secretarial

Sawyer School - Pawtucket

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Donna Bernier