Donna Bessette
North Windham,CT
Summary
Dedicated home healthcare assistant with a focus on enhancing client well-being through compassionate care and efficient support. Proven ability to foster independence and improve quality of life for patients.
Diligent [Desired Position] with background in home healthcare, offering compassionate support to patients. Assisted in daily living activities, contributing to improved patient comfort and well-being. Demonstrated proficiency in patient care and communication skills.
Overview
34
34
years of professional experience
Work History
Home Healthcare
Private Individual
North Windham, CT
03.2024 - 08.2025
- Provided compassionate care to clients, enhancing their daily living activities and overall well-being.
- Assisted clients with personal hygiene, mobility, and meal preparation, fostering independence.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with daily living activities, improving their overall quality of life.
- Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
Food Service Manager
Coventry Board of Education
Coventry, CT
03.1991 - 02.2020
- Supervised daily food service operations to ensure compliance with health and safety regulations.
- Developed and implemented menu plans that met dietary guidelines and student preferences.
- Trained staff on food preparation techniques, sanitation practices, and customer service standards.
- Managed inventory levels to optimize resource allocation and reduce waste in food service operations.
- Conducted regular evaluations of staff performance to enhance team efficiency and morale.
- Led initiatives to improve service delivery processes, resulting in enhanced student satisfaction ratings.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Tracked food production levels, meal counts, and supply costs.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Promoted a positive work environment by fostering open communication among team members and resolving conflicts effectively.
- Upheld company policies consistently across all areas of operation while remaining flexible enough to address unique situations as they arose within the workplace setting.
- Enhanced safety protocols for both employees and guests by adhering to strict food handling guidelines, ensuring proper storage of ingredients, and maintaining up-to-date certifications on equipment usage.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Improved customer satisfaction by implementing new menu options and streamlining food preparation processes.
- Reduced food waste by closely monitoring inventory levels and implementing effective ordering procedures.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Developed strong relationships with vendors, negotiating favorable pricing on ingredients and supplies.
- Streamlined kitchen operations for increased efficiency, introducing digital ordering system to reduce wait times.
- Maintained high levels of staff performance, implementing system of incentives for meeting and exceeding service targets.
Cashier
Walmart
North Windham, CT
08.2016 - 03.2018
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Implemented best practices to streamline checkout processes, enhancing overall efficiency.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Enhanced shopping experience, provided product information and location assistance.
Banquet Manager
Willimantic Elks Club
Willimantic, CT
05.1992 - 02.1997
- Coordinated logistics for events, ensuring seamless execution and client satisfaction.
- Supervised banquet staff, fostering teamwork and enhancing service quality.
- Developed and implemented event flow plans to optimize guest experience.
- Managed vendor relationships to secure timely deliveries and competitive pricing.
- Enhanced banquet operations by streamlining communication between kitchen and service staff.
- Directed and managed banquet functions for 300-person event.
- Followed safety procedures and incorporated safety equipment to reduce injury and loss.
- Supervised and mentored kitchen and serving staff.
- Maintained a safe working environment by enforcing health and safety standards among staff members.
- Oversaw food preparation and monitored safety protocols.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Purchased food and cultivated strong vendor relationships.
- Developed unique events and special promotions to drive sales. Was also main chef
Education
High School Diploma -
Coventry High School
Coventry, CTSkills
- Home healthcare assistance
- Home healthcare management
- Home healthcare experience
- Home healthcare
Timeline
Home Healthcare
Private Individual
03.2024 - 08.2025
Cashier
Walmart
08.2016 - 03.2018
Banquet Manager
Willimantic Elks Club
05.1992 - 02.1997
Food Service Manager
Coventry Board of Education
03.1991 - 02.2020
High School Diploma -
Coventry High School
Award for assisting in emergency situation.
Attended to a child down to the ground experiencing a seizure.
Recognition of years of service and loyalty.
Employment recognition.