Donna Bollers
Jamaica,USA
Summary
Talented Grill Cook executes grill station operations to prepare quality food and deliver prompt service. Maintains clean, stocked and well-organized station. Works closely with restaurant personnel to uphold standards of service, resulting in memorable dining experiences.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
21
21
years of professional experience
Work History
Grill Cook
Amerivents
Manhattan, NY
08.2023 - 09.2023
- Cleaned and organized grilling area, stocked supplies, and prepared food items to order.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Monitored grill temperature to ensure proper cooking times.
- Cooked hamburgers, hot dogs, chicken breasts, steaks, fish fillets and other meats according to recipes or customer specifications.
- Ensured all food was cooked to the correct temperature as per health code regulations.
- Made sure that all orders were filled in an accurate and timely manner.
- Stored food in designated containers and storage areas to prevent spoilage.
- Inspected equipment daily for cleanliness and functionality prior to use.
- Kept work area clean at all times by sweeping floors, wiping down counters, tables with sanitizer solution and washing dishes, utensils properly after each shift.
- Communicated effectively with customers regarding orders and special requests.
- Responded promptly and courteously to guest inquiries and complaints.
- Complied with all safety standards while on the job.
- Followed proper sanitation procedures during food preparation and storage.
- Assisted in restocking kitchen supplies when necessary.
- Performed closing duties such as organizing leftovers into containers for refrigeration or disposal; cleaning grills; emptying grease traps;.
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Seasoned and cooked food according to recipes or personal judgment and experience.
- Stored foods in designated areas by following standard wrapping, dating and rotation procedures.
Cashier/ Costumer Service
Walgreens
Brooklyn, NY
11.2018 - 02.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Identified discrepancies between actual count and register balance; made corrections accordingly.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered customer questions and provided store information.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions, and offered product advice.
Cashier/ customer services
Macy's
11.2016 - 01.2017
- Greets customers including answering phones and directing customer inquiries to appropriate party
- Handles cash transactions between customer and retail store
- Answers routine billing questions/issues from customers
- Receives and processes all payments according to standard procedures
- Processes credit and debit cards, helping customers use processing equipment
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Barista
Target/ Starbucks
College Point, New York
07.2005 - 10.2010
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
- Ground beans for espresso shots according to individual customer specifications.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Monitored inventory levels of supplies and restocked when necessary.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Adhered to health department regulations concerning sanitation standards.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Created promotional displays for advertising special events or promotions at the cafe.
Cashier/Customer Service
Target
09.2002 - 06.2009
- Processes credit and debit cards, helping customers use processing equipment
- Greets customers including answering phones and directing customer inquiries to appropriate party
- Maintain a clean and comfortable work environment
- Put products in their respective departments
Education
Associated Degree - Medical Assisting
ASA - The College
01.2006
Skills
- Excellent oral and written communication skills
- Detail oriented
- Highly observant
- Precise accuracy with money counting
- Customer oriented
- Ability to prioritize tasks
- Ability to process multiple tasks simultaneously
- Strong mathematical skills
- Understanding of basic statistics
- Cash handling experience
- Friendly
- Integrity
- Sincerity
- Ability to stay positive in high stress situations
- Good customer service background
- Professional demeanor
- Food grilling
- Fryer Operation
- Customer Service
- Contamination control
Additional Information
Very hardworking and is open to learning, Works well with others, Great and upbeat personality, Very flexible and open availability
Timeline
Grill Cook
Amerivents
08.2023 - 09.2023
Cashier/ Costumer Service
Walgreens
11.2018 - 02.2023
Cashier/ customer services
Macy's
11.2016 - 01.2017
Barista
Target/ Starbucks
07.2005 - 10.2010
Cashier/Customer Service
Target
09.2002 - 06.2009
Associated Degree - Medical Assisting
ASA - The College