Donna Brooks
Forest,VA
Summary
Artistic Kitchen Designer with 17 years of experience and outstanding knowledge of 20/20 design. Successful at creating both functional and aesthetically pleasing designs. Offering fantastic customer service and budget resourcefulness.
Overview
26
26
years of professional experience
Work History
Kitchen Design Specialist
Lowe's
Lynchburg, VA
12/07/07 - Current
- Held in-home consultations for custom plans.
- Selected furniture, light fixtures and accessories to create unique and inviting rooms to meet customer vision.
- Provided technical support when necessary throughout the duration of a project or sale.
- Conducted regular follow-up calls with customers after completion of a job to ensure satisfaction.
- Updated records in database system regarding sales transactions or customer contact information.
- Created detailed drawings for custom cabinetry projects to ensure accuracy of measurements and specifications.
- Sourced materials from vendors based on client preferences and project requirements.
- Managed customer inquiries via phone calls or emails regarding product availability or pricing information.
- Provided design ideas to clients for optimal use of space, storage, and lighting in the kitchen.
- Outlined plans based on client budgets and needs with flooring, cabinets, appliances and countertops.
- Visited home sites when necessary to assess and fulfill customer needs.
- Used 3D software to allow customers to clearly visualize completed projects, creating "wow effect."
- Assisted clients in choosing kitchen appliances and fixtures that fit within their budget.
- Maintained knowledge of product lines offered by different suppliers and manufacturers.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Administrative Officer
Construction Corporation of America
Clarkston, GA
07.1998 - 06.2006
- Compiled data from various sources for use in preparing reports or presentations for senior management.
- Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
- Maintained confidential files related to personnel matters and sensitive business information.
- Oversaw the maintenance of office equipment, supplies, and facilities.
- Monitored office supplies to replenish needed inventory before depletion.
- Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
- Automated office operations to optimize accounts payable and receivable, customer correspondence and data communications. Bank reconciliation for multi million dollar company.
- Provided secretarial and office management support while building cooperative working relationships.
- Developed new filing systems to improve accuracy of document retrieval processes.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
Skills
- Contract Preparation
- Design Software Proficiency
- Design Presentation
- Computer-Aided Design
- AutoCAD Proficiency
- Material Selection
- Interior Design
- Cabinet Installation
- Estimating Costs
- Quickbooks
Timeline
Administrative Officer
Construction Corporation of America
07.1998 - 06.2006
Kitchen Design Specialist
Lowe's
12/07/07 - Current