Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Donna Brown

Sacramento,CA

Summary

I am seeking the Patient Services Position. I have worked in healthcare services for over 30 years, where I have had the opportunity to grow and develop excellent patient service skills PROFESSIONAL SUMMARY Since employed with Quest Diagnostics I have been promoted several times within my department and I have received multiple Employee Appreciation Awards from my superiors throughout my tenure with the company.

Overview

37
37
years of professional experience
1
1
Certification

Work History

Lab Assistant

Sutter Medical Center Sacramento
10.2019 - Current
  • Assisted with support duties such as filling products, labeling products, testing samples and taking inventory.
  • Managed specimen sample handling, receiving, storage and inventory.
  • Maintained lab by calibrating equipment and cleaning surfaces and items used.
  • Demonstrated flexibility working in a fast-paced and ever-changing environment.
  • Prepared specimens for testing and analysis.
  • Logged samples correctly into computerized tracking system.
  • Demonstrated competence in collecting lab samples for testing.
  • Worked closely with lab staff on special projects.
  • Prepared samples for centrifugation, aliquoting and preserving sample integrity.
  • Safely prepared reagents, compounds and lab test solutions.
  • Prepared specimens for analysis and established proper chronological priorities in testing.
  • Performed diagnostic and therapeutic laboratory procedures.

Territory Group Lead

05.2014 - 05.2018
  • Oversee the daily operation for assigned facilities
  • Participates in the interview, selection and hiring of new employees
  • Prepares schedules with minimal overtime for employees
  • Responsible for ensuring Quest improvements and standardizations initiatives are implemented
  • Problem tracking errors for my territory
  • Investigates/resolves and reports to Client/Patient complaints appropriately and effectively
  • Oversees supply inventory process
  • Performance counseling and retraining with employees
  • Perform Monthly facility audits
  • Assist with setting up new Lab facilities
  • Maintain data reports (wait times, audits, staffing models, etc.)

Line, Quest Diagnostics
10.2001 - 05.2018

Group Lead

01.2013 - 01.2014
  • Perform all duties of a PSR I (perform order entry, phlebotomy and processing)
  • Maintain facility standards (opening/closing site, ordering supplies, and reporting deficiencies to management)
  • Perform difficult/hard stick venipuncture’s
  • Staff scheduling and call offs
  • Assist with on-site counseling and staff retraining
  • Perform facility audits
  • Assist with setting up new Lab facilities
  • Maintain data reports (wait times, audits, employee trainings, etc.)

Phlebotomy Site Lead II

01.2001 - 01.2002
  • Perform all duties of a PSR I (order entry, phlebotomy and processing)
  • Maintain facility standards (opening/closing site, ordering supplies, and reporting deficiencies to management)
  • Assist with training new hires within my territory
  • Any task required of me to assist in my department

Field Service Representative

Phlebotomist Physicians Clinical Lab
01.1986 - 12.1998
  • Verified and reconciled laboratory results and reports
  • Staff performance appraisals
  • Staff scheduling and operational trainings
  • Perform phlebotomy (venipuncture, finger sticks, and heal sticks)
  • Collected throat cultures specimens
  • Prepared specimens for reference laboratory testing

Education

None - Phlebotomy

Nova Institute
Los Angeles, CA
07.2002

Skills

  • Proficient in
  • Care 360, QLS, Customer Care Database, among other operational portals
  • Proficient in Microsoft office applications: Work, Excel, and Power Point
  • Proficient in DOT standard operation procedures, including ICup collection, Hair collection, Saliva collection, and blood alcohol collection
  • Knowledgeable in Para Exam Collection procedures
  • Excellent Phlebotomy Skills
  • Proficient in all areas of Patient Services
  • Very organize / good time management skills
  • Willingness to learn
  • Inter-Laboratory Shipment
  • Equipment Maintenance
  • Quality Control Guidelines
  • MRSA Cultures Proficiency
  • Excellent Lab Practices
  • Analyze Body Fluids
  • Laboratory Information Systems
  • Use Testing Equipment
  • HIPAA Compliance
  • Sample Accessioning
  • Equipment Calibration
  • Phlebotomy

Certification

  • Licensed Job Title - Timeframe

Timeline

Lab Assistant

Sutter Medical Center Sacramento
10.2019 - Current

Territory Group Lead

05.2014 - 05.2018

Group Lead

01.2013 - 01.2014

Line, Quest Diagnostics
10.2001 - 05.2018

Phlebotomy Site Lead II

01.2001 - 01.2002

Field Service Representative

Phlebotomist Physicians Clinical Lab
01.1986 - 12.1998

None - Phlebotomy

Nova Institute

Similar Profiles

CREATE PROFILE
Donna Brown