Summary
Overview
Work History
Education
Skills
Certification
Assessments
Timeline
Generic

D'Onna Brown

Topeka,KS

Summary

Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

10
10
years of professional experience
1
1
Certification

Work History

CNA/CMA

Lexington Park Assised Living
Topeka, KS
04.2023 - Current
  • Assist residents with daily activities and daily living
  • Pass medications to residents.

CSR - Customer Service Representative

HGS work from home
Topeka, KS
02.2021 - 02.2022
  • Billing questions and payments
  • Tech Support
  • Upgrade and downgrade services
  • Set up tech appointments.

Customer Service Representative

Dynamic BDC
Topeka, KS
10.2020 - 02.2021
  • Call customers in regards to airbag recalls
  • Schedule repairs for the recalls
  • Update contact info
  • Update contact record if no longer owning vehicle
  • Take inbound calls in regards to getting appointments scheduled.

Customer Service

alorica
Topeka, KS
11.2014 - 05.2017
  • Take customers calls and provide them with the service they need
  • Helping assist with customers needs with their insurance.

Education

High School Diploma -

Highland Park
01.2012

Skills

  • Microsoft Office (10 years)
  • Microsoft Word (10 years)
  • Microsoft Outlook (10 years)
  • Oracle (3 years)
  • Communication skills
  • Sales
  • Phone etiquette
  • Microsoft Excel
  • Organizational skills
  • English
  • Product Knowledge
  • Complaint Handling
  • Order Processing
  • Customer Relations
  • Microsoft Office Suite

Certification

  • Driver's license
  • Certified Nursing Assistant (CNA)
  • Certified Medical Assistant

Assessments

Customer service, Proficient, 09/01/21, Identifying and resolving common customer issues

Timeline

CNA/CMA

Lexington Park Assised Living
04.2023 - Current

CSR - Customer Service Representative

HGS work from home
02.2021 - 02.2022

Customer Service Representative

Dynamic BDC
10.2020 - 02.2021

Customer Service

alorica
11.2014 - 05.2017

High School Diploma -

Highland Park
D'Onna Brown