Donna Burch
Tulsa
Summary
Dynamic Loyalty Specialist at AT&T with a proven track record in retention marketing and customer feedback analysis. Enhanced customer segmentation strategies, driving relevant offers and increasing loyalty through personalized rewards. Skilled in CRM software and adept at resolving escalated issues, fostering trust and satisfaction among customers.
Overview
11
11
years of professional experience
Work History
Loyalty Specialist
AT&T
11.2016 - Current
- Enhanced customer segmentation strategies by integrating demographic data into CRM systems resulting in more relevant offers.
- Optimized email campaigns targeting loyal customers by continuously testing subject lines and content variations for better open rates and conversions.
- Enhanced customer segmentation strategies by integrating demographic data into CRM systems resulting in more relevant offers.
- Identified opportunities for upselling by understanding individual customer needs, boosting revenue generation efforts.
- Assessed competitor offerings regularly to ensure our loyalty program remained competitive in the market landscape.
- Resolved escalated issues promptly and effectively, maintaining high levels of trust among valued customers.
- Increased customer loyalty by implementing personalized rewards and incentive programs.
Premier Technology Support
AT&T
Tulsa
11.2014 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Completed day-to-day duties accurately and efficiently.
Education
Basic Study -
Bishop Kelly High School
Tulsa, OK05.1978
Social Work
Oklahoma State University
Stillwater, OKAccounting
University of Tulsa
Tulsa, OKSkills
,,,,,
CRM software proficiency
Customer retention strategies
Retention marketing
Customer feedback analysis
Social media engagement
Customer surveys
Personal Information
Timeline
Loyalty Specialist
AT&T
11.2016 - Current
Premier Technology Support
AT&T
11.2014 - Current
Basic Study -
Bishop Kelly High School
Social Work
Oklahoma State University
Accounting
University of Tulsa