Diana Younghanse

• Resolved escalated issues promptly and effectively, maintaining high levels of trust among valued customers.
• Identified opportunities for upselling by understanding individual customer needs, boosting revenue generation efforts.
• Provide additional perks within the loyalty program framework, expanding member benefits range with education of their benefits.
• Adhered to appropriate legal scripting when required.
• Increased customer loyalty by implementing expert customer service and making sure they are valued with first call resolution

Handles incoming guest phone reservations, modifications, and cancellations. Answers inquiries pertaining to hotel services.

• Asked open-ended questions to better understand client needs and determine the best international and domestic travel offerings
• Found appropriate solutions responded to clients' questions, concerns, and complaints when necessary
• Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away
• Provided excellent customer service to new and existing clients, resulting in long-term relationships and new travel assignments
• Developed a loyal clientele base due to my excellent listening and research skills, as well as a keen understanding of travel budgets
• Responded to questions, concerns, and complaints from clients and implemented appropriate solutions
• Reduce mistakes and errors by learning procedures, products, and rules and regulations
• Planned memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives
• Am responsible for establishing and maintaining positive working relationships with customers
• Consistently cultivated business growth by providing excellent travel advice and itineraries in order to build lasting client relationships

• Used strong listening, open-ended questioning, and appropriate response skills to effectively communicate with various departments, including Department of Workforce Development for the State of Indiana, Indiana Secretary of State, Mibor, SET(Sports and Entertainment Travel), INDOT, INBIZ
• Used deescalation skills and business backgrounds to research complex problems and resolve issues in a timely manner
• Ensure that 100% of customer feedback is received, entered into the system, and action is taken
• Began investigations into complex or sensitive complaints, identifying solutions quickly and to the satisfaction of the customer
• Used motivational and analytical strategies to assist employees with day-to-day work and complex problems

• Followed strict procedures to safeguard sensitive patient data, such as medical records and payment information
• Made sure that all patient and insurance information was updated on a regular basis and entered into the company's computer system with care
• Contacted insurance companies to inquire about policies and individual patient benefits
• Incoming visitors were greeted warmly, and I provided directions and answered questions
• Was in charge of billing activities for medical specialties
• Trained new employees on customer service policies and procedures to maintain operational consistency
• Was in charge of managing and controlling office supply inventory in order to ensure that orders were placed on time and that depleted stock was requisitioned
• Maintained a strong understanding of basic medical terminology to better understand services and procedures
• Evaluated client satisfaction and alerted organizational leaders to any issues
• Worked with management to establish and maintain a positive and productive working relationship
• Exceeded specific team goals and resolved issues by collaborating with staff to share and implement payment collection program initiatives

• Exceeded sales targets and met business objectives by motivating employees and promoting targeted products
• Worked with the team to improve efficiency on various projects
• Oversaw a team of 6 employees and provided performance feedback
• Kept track of cash receipts and deposits, improving accuracy and reducing discrepancies
• Ensured that inventory counts stayed within monthly tolerance levels and that financial data was collected in accordance with the budget
• Supervising, money handling, store opening/closing, and banking procedures during my shift