Kelvin-Nero Sepenu
The Bronx
Summary
Dynamic Banquet Steward at Hyatt Corporation, adept at enhancing guest relations and ensuring food safety. Proven track record in optimizing event operations through exceptional multitasking and clear communication. Delivered outstanding service, contributing to a seamless experience for guests and achieving high customer satisfaction during large-scale events.
Overview
19
19
years of professional experience
Work History
Banquet Steward
Hyatt Corporation
Hyatt Grand Central New York
02.2003 - 12.2021
- Worked closely with management on budgeting strategies to optimize profits while maintaining excellent service standards.
- Collaborated with chefs and event planners to create seamless banquet experiences for clients.
- Upheld strict hygiene standards throughout the preparation and service process, ensuring a safe dining environment for all attendees.
- Provided support to catering staff, facilitating smooth event operations and guest satisfaction.
- Coordinated with team members effectively for seamless service delivery during high-pressure situations.
- Handled food and beverage orders for up to [Number] guests, delivering prompt and friendly service.
- Enhanced customer satisfaction by providing exceptional banquet service and timely food delivery.
Education
Associate of Applied Science - Diagnostic Radiology
Touro College
New York, NY06-2023
Skills
- Customer service focus
- Exceptional multitasking
- Food safety
- Cash handling accuracy
- Guest relations
- Time management
- Attention to detail
- Clear communication
- Event setup
- Quality assurance
Timeline
Banquet Steward
Hyatt Corporation
02.2003 - 12.2021
Associate of Applied Science - Diagnostic Radiology
Touro College