Overview
Work History
Education
Timeline
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DONNA BURKE

New York,NY

Overview

31
31
years of professional experience

Work History

Security Guard Receptionist

Citi Security
Brooklyn, NY
03.2024 - Current

Security receptionist ensures safety and security while also providing front desk administrative support does visitor screening ask health related questions enforce visitor hours monitor surveillance report suspicious activity alert authority or nursing staff emergency fire medical issue resident elopement

Security Guard

Sera Security Services LLC
bronx
10.2018 - 08.2021
  • Made the necessary outgoing calls to confirm the alarms, dispatch the appropriate authorities, and notify the appropriate parties.
  • Worked to resolve urgent issues, such as [Type] and [Type] incidents, both independently and collaboratively.
  • Patrolled and monitored the premises in a company vehicle, on a bicycle, and on foot.

Retail sales associate

Lord & Taylor
Manhattan, NY
11.2013 - 11.2020
  • Greeted customers with a smile and offered prompt and dedicated assistance.
  • Actively engaged customers in order to provide general assistance and store merchandise information.
  • Provided each customer with top-notch, personalized service and courteous support to increase sales and customer satisfaction.
  • Kept the sales floor clean by straightening and facing merchandise.
  • Kept an eye on self-checkout systems and offered assistance or intervention as needed.
  • Arrived early to work, checked for low inventory, learned about sales or special offers, and became aware of store issues.

security guard

Five Star Protect Services
Manhattan, NY
09.2017 - 11.2019
  • Greeted guests professionally and courteously in order to create a welcoming environment while keeping safety in mind.
  • Was quick to respond to incidents and assess active situations for security risks.

Security Guard

Andy frain security
bronx, NY
11.2017 - 04.2018
  • Made the necessary outgoing calls to confirm the alarms, dispatch the appropriate authorities, and notify the appropriate parties.
  • Patrolled and monitored the premises in a company vehicle, on a bicycle, and on foot.
  • Aided criminal investigations by working closely with local law enforcement officials.
  • Completed [Type] reports by recording observations and occurrences and interviewing witnesses following [Type] incidents.

security guard

Spartan Security Services
08.2014 - 06.2017
  • Aided criminal investigations by working closely with local law enforcement officials.
  • Made the necessary outgoing calls to confirm the alarms, dispatch the appropriate authorities, and notify the appropriate parties.

Retail sales associate

bargain hunters
brooklyn, NY
04.2014 - 11.2016
  • Raised brand awareness through event marketing, demonstrations, sales, and brand promotion.
  • Collaborated with [Job title] to resolve issues and address customer concerns.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Increased sales by cultivating customer loyalty, encouraging repeat business, and promoting repeat customers.
  • Folded and arranged [Type] merchandise in attractive displays to increase sales.

Customer Service Retail

Conways
bronx, NY
04.2004 - 02.2006
  • Kept my knowledge of store sales, payment policies, and security standards up to date.
  • Increased the team's revenue totals by bringing in more than $[Amount] in personal [Timeframe] sales.

security guard

Adele’s International Security
queens, NY
09.2001 - 05.2005
  • Gathered information, identified and implemented resolution, planned follow-up, and logged and filed incident reports to successfully manage complaints.

Customer Service Retail

Strawberry Department Store
Brooklyn, NY
10.1998 - 12.2002
  • Opened, shelved, and merchandised new products in visually appealing and well-organized displays for maximum sales promotions.
  • Greeted customers with a smile and offered prompt and dedicated assistance.

Janitor

CNW cleaning Services
Brooklyn, NY
10.1998 - 12.2002
  • Cleaned specialty spaces like chemistry laboratories with safe solvents to keep them clean.
  • Collaborated with building managers to assess ongoing requirements and schedule preventive maintenance and cleaning.
  • Used the proper chemical solutions and equipment to avoid damage to the floors and fixtures.
  • Worked as part of a team of [Number] employees to service [Number] [Type] rooms on a daily basis.

Construction worker

A&A Contruction
Manhattan, NY
07.1994 - 04.1996
  • Provided excellent customer service in order to meet all deadlines and ensure customer satisfaction.
  • Kept track of the materials inventory and requested restocking for each job.
  • Collected and removed debris from work sites to maintain team productivity and reduce safety hazards.

Education

High School Diploma - undefined

William E Grady CTE High School
NY
01.1991

Timeline

Security Guard Receptionist

Citi Security
03.2024 - Current

Security Guard

Sera Security Services LLC
10.2018 - 08.2021

Security Guard

Andy frain security
11.2017 - 04.2018

security guard

Five Star Protect Services
09.2017 - 11.2019

security guard

Spartan Security Services
08.2014 - 06.2017

Retail sales associate

bargain hunters
04.2014 - 11.2016

Retail sales associate

Lord & Taylor
11.2013 - 11.2020

Customer Service Retail

Conways
04.2004 - 02.2006

security guard

Adele’s International Security
09.2001 - 05.2005

Customer Service Retail

Strawberry Department Store
10.1998 - 12.2002

Janitor

CNW cleaning Services
10.1998 - 12.2002

Construction worker

A&A Contruction
07.1994 - 04.1996

High School Diploma - undefined

William E Grady CTE High School
DONNA BURKE