Donna Burns
Billing Specialist
Milwaukee,USA
Summary
Billing professional with proven track record in financial management and billing accuracy. Known for improving billing procedures and resolving discrepancies efficiently. Reliable team collaborator focused on achieving results and adapting to changing needs, with keen eye for detail and problem-solving skills.
Overview
33
33
years of professional experience
Work History
Billing Specialist
Illingworth-Kilgust Mechanical, Inc.
05.2017 - 03.2025
- Process and create service invoices for HVAC, Controls and Plumbing
- Process checks for AR, enter purchase orders and technicians credit card receipts
- Customer service calls with questions on service or their invoices
- Dispatch technicians and create service orders when needed.
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
Data Entry
US Bank
08.2005 - 04.2020
- High volume data entry of checks and coupons for various customers.
- Process exceptions and return items to customers
Medical Records Coordinator
Sisters of St. Francis of Assisi
07.2001 - 04.2015
- Administrative Assistant to the Director of Health Services
- Create working bi-weekly schedule for nursing staff (HR Tech Solutions)
- Process payroll for medical employees
- Maintain medical records for women religious
Payroll Specialist
Chr. Hansen, Inc.
02.2000 - 07.2001
- Process both weekly and bi-weekly payroll (ADP)
- Process and maintain excel spreadsheets and ADP reports
Sr. Payroll Specialist
Aurora Healthcare, Inc
08.1996 - 02.2000
- Process bi-weekly payroll (Kronos)
- Train departments, supervisors and editors on Kronos time and attendance
Payroll Administrator
Aluminum Casting and Engineering
04.1993 - 08.1996
- Process weekly payroll (EDS)
- Accounts receivable, invoicing and general ledger
Administrative Assistant
Active Cleaning Professionals
10.1991 - 05.1992
- Process payroll, accounts receivable, invoicing and general ledger
Education
High School Diploma -
Cudahy High School
Cudahy, WISkills
- Coins Billing systems and software
- Invoice processing
- Customer service
- Invoice generation
- Payment posting
- Customer engagement
- Month-end closing procedures
- Problem-solving
- Administrative support
Timeline
Billing Specialist
Illingworth-Kilgust Mechanical, Inc.
05.2017 - 03.2025
Data Entry
US Bank
08.2005 - 04.2020
Medical Records Coordinator
Sisters of St. Francis of Assisi
07.2001 - 04.2015
Payroll Specialist
Chr. Hansen, Inc.
02.2000 - 07.2001
Sr. Payroll Specialist
Aurora Healthcare, Inc
08.1996 - 02.2000
Payroll Administrator
Aluminum Casting and Engineering
04.1993 - 08.1996
Administrative Assistant
Active Cleaning Professionals
10.1991 - 05.1992
High School Diploma -
Cudahy High School
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