Summary
Overview
Work History
Education
Skills
Timeline
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Donna Carmickle

Fairdale,KY

Summary

A motivated professional with a proven track record in optimizing shipping operations and improving e-commerce content for Hillsdale Furniture. Demonstrated excellence in customer service and logistics by utilizing Microsoft Applications and Adobe, leading to notable enhancements in customer satisfaction and operational efficiency. Possesses strong time management and communication skills, reliably meeting crucial deadlines.

Overview

22
22
years of professional experience

Work History

Transportation / Logistics Load Planner

Hillsdale Furniture
11.2023 - 05.2024
  • Handled large-scale daily shipping operations.
  • Scheduling appointments with carriers
  • Ensuring communication with carriers to maintain the schedule.
  • Utilizing TMS systems, such as MercuryGate, is effective for booking loads.
  • Building truck loads
  • Work involves using customer portals to book shipping loads for companies such as Amazon, Target, Overstock, and Home Depot.
  • Warehouse communication.
  • Managed freight preparation to ensure compliance with regulations and fulfillment of client requirements.

Content Analyst Ecommerce, Channel Marketing

Hillsdale Furniture
01.2021 - 11.2023
  • Managed product content for our Ecommerce clients
  • Aid in expanding our mass merchants' presence through sales, promotions, marketing, and reviews.
  • An authority on the content needs of our target customers.
  • Established the SOPs for our key customers.
  • Created and maintained the customer master file.
  • Monitored and evaluated sales performance by examining scorecards and revising content when needed.
  • Assisted the VP of Sales in creating pricing based on factory cost and gross profit.
  • Presented customer quotes and presentations of new product suggestions to our clients
  • Coordinated with international factories for the development of new products.
  • Tasked with conducting product tests for packaging, ensuring quality, assessing impact, and verifying compliance with legal labeling requirements.

Sales Coordinator, Samples and Mass Merchants

Hillsdale Furniture
07.2002 - 01.2021
  • My responsibility included overseeing factory audits (Social, Factory, and Security). In the event of a failed audit, it was my duty to collaborate with the factory to complete the Corrective Action Plan (CAP) and arrange for the audit company to revisit before the deadline.
  • Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
  • To obtain the best freight rates, it is necessary to request quotes from UPS, FedEx, and Expeditors.
  • Logistics coordinator responsible for quoting, shipping, and tracking all international air freight.
  • Upon receiving the sample, collaborate with the warehouse team to assess the quality of the packaging and the product.
  • Develop specification sheets that include detailed information for documentation and distribution to customers.
  • Collaborated with the creative department to designate color label placements on the cartons.
  • Acted as a liaison between the printer and the buyer to ensure that the labels met the required standards.
  • Handles trade show sample management, order placement, shipment coordination, and tracking operations.
  • To open an account with Hillsdale for new customers or merchants, complete the New Accounts Application.

Education

High School Diploma -

Moore High School
Louisville, KY

Skills

  • Microsoft Outlook
  • Microsoft Excel
  • Microsoft Word
  • Microsoft Power Point
  • Adobe PDF and Photoshop
  • Time Management
  • Customer Service
  • Package Design
  • Communication
  • Multi-Tasking
  • Logistics
  • Analytical Skills
  • Warehouse Operations

Timeline

Transportation / Logistics Load Planner

Hillsdale Furniture
11.2023 - 05.2024

Content Analyst Ecommerce, Channel Marketing

Hillsdale Furniture
01.2021 - 11.2023

Sales Coordinator, Samples and Mass Merchants

Hillsdale Furniture
07.2002 - 01.2021

High School Diploma -

Moore High School

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Donna Carmickle