Summary
Overview
Work History
Education
Skills
PROFESSIONAL TRAINING AND DEVELOPMENT
Timeline
Generic

Donna C. Fahey

Shirley,NY

Summary

Achieved streamlined operations by implementing effective task management strategies. Built strong relationships with management and associates, enhancing collaboration and communication. Delivered efficient outcomes through exceptional organizational and problem-solving capabilities.

Overview

31
31
years of professional experience

Work History

LEASING MANAGER

Hawthorne Living
Central Islip, NY
10.2024 - Current
  • Led leasing operations, ensuring optimal occupancy rates across multiple properties.
  • Developed and implemented marketing strategies to attract prospective tenants effectively.
  • Streamlined tenant screening processes, enhancing efficiency and accuracy in tenant selection.
  • Trained and mentored leasing staff, fostering professional development and team performance.
  • Conducted market analysis to adjust rental pricing and maintain competitive advantage.

SALES SERVICE SUPERVISOR/COMMUNITY MANAGER

HEATHERWOOD
Port Jeff, Medford, Moriches NY
01.2021 - 10.2024
  • Lease apartments: manage and convert prospect leads into leases and follow-up with prospects
  • Professionally present and educate residents and prospective residents on layouts, amenities, design and features of the community and brand as well as the surrounding area/neighborhood
  • Conduct tours
  • Prepare and deliver renewal offers for residents, while meeting budgeted retention metrics
  • Address and resolve customer service concerns in a timely and professional manner; ensure a level of service that results in high customer loyalty and satisfaction.
  • Assist in the development, implementation and /or monitoring of programs to maximize revenue, control expenses, and improve customer satisfaction within the community.
  • Support residents during the move-in process; assist with lease renewals, move-out processing and resident transfers
  • Call or visit competitive market communities to update market survey and keep apprised of changing market conditions monthly
  • Oversee the delivery of various resident-oriented services (E.g., package pick-up/delivery, community newsletter, parking passes, guest parking passes)
  • Plan and execute resident activities and events
  • Follow all applicable Heatherwood policies and procedures to ensure compliance with federal, state, and local laws and regulations, particularly those related to fair housing

ACCOUNT RECEIVABLE SPECIALIST

HEATHERWOOD
01.2019 - 01.2021
  • Process and review tenant payments online and lockbox via YARDI.
  • Process Tenant Security and Accounting Deposits.
  • Review New Leases and HAP contracts.
  • Calculate unit damages determined by the Superintendents.
  • Process late charges and monthly posting to tenant account.
  • Research and resolve payment discrepancies.
  • Carry out billing, collection, and reporting activities according to specific deadlines.
  • Initiate and discontinue any non-pay legal cases.

MAINTENANCE CALL CENTER

HEATHERWOOD
Commack, NY
01.2016 - 01.2019
  • Schedules move out and pre-inspections with customers.
  • Schedule’s paint/carpet/cleaning
  • Works directly with superintendents
  • Answer calls and respond to emails.
  • Handle customer inquiries by telephone /email
  • Creates Purchase Orders & updates them accordingly.
  • Manages and resolve customer complaints.
  • Provides customers with product and service information.
  • Identifies and escalates priority issues.
  • Dispatch calls to the appropriate resource
  • Follow up customer calls where necessary.
  • Schedule’s contractors & follows up on all scheduled Vendors.
  • Updates communication with tenant t in Yardi – Memo’s and make sure all necessary parties are notified.

Office Admin/Leasing Agent

CAMPBIRD MANAGEMENT
Ridge, NY
01.2013 - 01.2016
  • Provides a professional, positive, and engaging experience for prospects while touring the apartments and community.
  • Processes apartment applications and lease renewals, accurately completing all related paperwork.
  • Evaluates credit reports & conducts several background checks of clients to ensure whether they fall under the established guidelines for renting properties.
  • Works with the maintenance department to ensure apartment turnovers are completed in a timely manner/ including processing all work orders & maintenance issues.
  • Proficient working knowledge and skills with Microsoft Word, Excel, and Outlook & Yardi software

Quality Assurance Supervisor

CABLEVISION
Jericho, NY
01.1995 - 01.2013
  • Directed, scheduled, and managed 24 group members in Quality Assurance environment.
  • Verified accuracy of customer bills and accounts in New York and Massachusetts.
  • Motivated team to meet fluctuating volume of work, received from Field Service, by pooling resources.
  • Established effective processes, maximizing productivity and order quality.
  • Monitored Vendor sourcing along with contract compliance.

Education

AA - Business Management and Administration

Nassau Community College
Uniondale, NY

Skills

Assisted in integrating Windows 10, Vista, and XP systems to enhance user experience Supported billing processes through effective use of CableData software Aided in project management and reporting by utilizing Microsoft Office applications proficiently Helped optimize tenant management operations with Yardi CRM and Weimarkiluv leasing to improve service delivery

Addressed resident inquiries and concerns to enhance overall satisfaction Coordinated community events and activities to increase resident engagement Strengthened communication channels between residents and management to improve relationships

Directed documentation management, data entry, and correspondence processes to optimize organizational efficiency

Streamlined tenant inquiries and feedback processes to foster community engagement

Executed strategic negotiation tactics to establish advantageous agreements and partnerships

Assisted in organizing departmental tasks through effective planning and resource allocation Supported team collaboration to enhance project outcomes by fostering open communication Contributed to improving workflows to increase overall efficiency

Oversaw lease management activities, including negotiations and renewals, to optimize property utilization

Led stakeholder education initiatives on fair housing laws to promote community awareness and compliance

Directed logistics vendor management and scheduling to optimize event execution

Oversaw departmental operations to drive process efficiency and maximize resource utilization

Assessed current processes and devised performance optimization strategies to improve workflow efficiency

Managed tour logistics by optimizing routing, scheduling, and vendor coordination

Orchestrated and led meetings, focusing on agenda formulation and active participant engagement

Assisted in organizing lease documents and compliance processes Supported accuracy of lease records to enhance operational workflows Helped facilitate timely renewals and negotiations to minimize disruptions

Directed oversight of occupancy metrics and executed strategies to sustain optimal occupancy levels across properties

Analyzed market trends and consumer insights to refine strategic marketing initiatives

Developed and maintained a robust social media presence across multiple platforms

Managed lease documentation administration and ensured precision in records management

Directed customer interactions to enhance satisfaction and foster enduring relationships

Assisted in enhancing workflow efficiency through effective use of Microsoft Office applications for project documentation and communication Supported team collaboration by utilizing shared resources and templates Developed presentations and reports that met project objectives

Assisted tenants in navigating eviction laws and understanding rights Supported legal compliance through tenant education programs Helped resolve disputes to improve tenant satisfaction

Managed payment collection efforts to support improved cash flow Resolved payment issues promptly to boost client satisfaction Adopted best practices to streamline payment processing

Executed comprehensive investigations and documented complaint details to enhance operational efficiency

Conducted property showings and provided detailed information to prospective clients

Analyzed data and trends to drive informed strategic decision-making across various business scenarios

Assisted in managing team performance through effective staff coordination Supported team members in taking responsibility for their tasks and encouraged ongoing development Matched staff skills with company objectives to improve overall operations

Assisted in initiatives that improved employee satisfaction through motivation strategies Supported team members in reaching performance goals by offering guidance and resources Contributed to a collaborative environment that encouraged professional growth and teamwork

Utilized foundational math skills to enhance decision-making processes and improve operational efficiency

Cultivated positive relationships with tenants to boost satisfaction and retention Assisted in resolving tenant issues to promote community involvement Supported communication channels that enhanced responsiveness and engagement

Assisted in maintaining accurate records for sales and rental activities Supported documentation processes to improve information access Aided in monitoring inventory to improve customer service experiences

Directed and optimized deposit workflows to enhance operational efficiency

Led administrative teams to enhance communication and streamline resource allocation across departments

Assessed documentation and verified qualifications to establish tenant eligibility for housing programs

Fostered relationships with stakeholders to enhance trust and facilitate effective communication

Assisted in improving security outcomes by enhancing video surveillance processes Supported faster incident response through active monitoring and analysis of video footage Aided in implementing effective practices for surveillance management to bolster safety measures

Directed thorough evaluations of processes to ensure compliance with relevant codes and regulations

Executed comprehensive investigations into violations and enforced corrective measures to uphold compliance standards

Assisted teams in completing new construction projects by managing timelines and resources effectively Collaborated with team members to enhance workflow and project outcomes Adhered to safety and compliance standards to support high-quality results

Conducted comprehensive evaluations and enhancements of security systems to ensure optimal safety and regulatory compliance

Assisted teams in creating staffing solutions that improved productivity Supported recruitment initiatives to attract qualified candidates Helped enhance onboarding processes to reduce time-to-productivity

Assisted in completing projects by fostering positive relationships among team members Supported team dynamics through collaboration and conflict resolution strategies Encouraged innovative ideas by appreciating diverse perspectives within the team

Facilitated collaborative problem-solving sessions to enhance team performance and overcome obstacles

Implemented and refined tracking systems to enhance time allocation across multiple projects

Executed systematic troubleshooting methods to enhance issue resolution and operational efficiency

Conducted thorough reviews and audits to uphold high standards of accuracy

Optimized assignment prioritization and execution processes to enhance timely completion of objectives

Cultivated effective communication strategies to enhance alignment among stakeholders and team members

Implemented and upheld quality control measures to ensure operational reliability

Executed systematic analysis to uncover root causes and formulate actionable strategies

Developed and implemented communication protocols to optimize information flow across the organization

Spearheaded cross-functional collaboration initiatives to optimize workflow efficiency

Utilized active listening techniques to assess and address client needs and concerns effectively

Implemented and enforced communication protocols to optimize team interactions

Assisted clients in achieving satisfaction through organized property tours Supported property visibility by sharing insights during client meetings Aided prospective buyers in making informed decisions through effective communication

Established and maintained effective communication channels with clients to address concerns

Exhibited innovative thinking and adaptability to meet diverse project requirements

Assisted teams in adapting to project changes by responding to evolving needs Supported team efforts by adjusting priorities as necessary Aided in overcoming challenges to meet project objectives

Assisted in organizing team-building activities to promote collaboration and boost morale Supported initiatives that fostered trust and cooperation among team members Contributed to engagement efforts that improved team performance and satisfaction

PROFESSIONAL TRAINING AND DEVELOPMENT

  • Project Management, McNeil L. Johnson, Ltd., Westbury NY
  • Being a Successful Leader and Leadership Skills, Southampton College, Southampton, NY
  • Interviewer Training, New Horizons, Commack NY
  • Time Management, New Horizons, Melville, NY

Timeline

LEASING MANAGER

Hawthorne Living
10.2024 - Current

SALES SERVICE SUPERVISOR/COMMUNITY MANAGER

HEATHERWOOD
01.2021 - 10.2024

ACCOUNT RECEIVABLE SPECIALIST

HEATHERWOOD
01.2019 - 01.2021

MAINTENANCE CALL CENTER

HEATHERWOOD
01.2016 - 01.2019

Office Admin/Leasing Agent

CAMPBIRD MANAGEMENT
01.2013 - 01.2016

Quality Assurance Supervisor

CABLEVISION
01.1995 - 01.2013

AA - Business Management and Administration

Nassau Community College
Donna C. Fahey