Donna Cooper
Pensacola,FL
Summary
Seasoned professional in management known for high productivity and efficient task completion. Skilled in strategic planning, financial oversight, and team leadership. Excel in communication, problem-solving, and adaptability to drive organizational success. Proven ability to drive engagement and foster strong client relationships.
Overview
12
12
years of professional experience
Work History
VP/ Branch Manager
Renasant/ The First
Pensacola, FL
06.2021 - Current
- Managed daily branch operations, ensuring adherence to company policies and enhancing operational efficiency.
- Led a team of staff, fostering collaboration and enhancing customer service skills.
- Developed effective sales strategies to promote financial products and services.
- Oversaw branch budget and monitored expenses, contributing to overall financial stability.
- Trained new employees on branch procedures and customer engagement techniques.
- Addressed customer inquiries and resolved issues to enhance satisfaction levels.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Built strong rapport with new and existing clients, fostering trust and loyalty while addressing financial needs.
VP Retail Market Manager
Synovus
Gulf Breeze, FL
04.2014 - 05.2021
- Identified and pursued new business opportunities to broaden market presence and increase revenue.
- Managed branch operations to ensure efficient service delivery and compliance.
- Cultivated client relationships to enhance engagement and establish long-term partnerships.
- Coordinated marketing initiatives to elevate branch services and improve visibility.
- Oversaw daily financial transactions and ensured accurate record-keeping practices.
- Oversaw human resources functions such as recruitment, employee relations, training and benefits administration.
- Mentored junior staff, providing guidance on professional development and best practices.
- Fostered a positive work environment through effective communication and team-building activities.
Education
Banking
Florida School of Banking
Gainesville, FL06-2010
Skills
- Sales strategy
- Business development
- Financial analysis
- Regulatory adherence
- Client relationship management
- Customer engagement
- Team leadership
- Problem solving
- Customer service
Timeline
VP/ Branch Manager
Renasant/ The First
06.2021 - Current
VP Retail Market Manager
Synovus
04.2014 - 05.2021
Banking
Florida School of Banking