Donna Cortez Laguna
Athens
Summary
Customer-focused professional with 7+ years of experience supporting educators, onboarding users to digital learning platforms, and driving adoption of educational technology. Skilled in relationship management, training delivery, and data-informed decision making to improve learning outcomes. Experience collaborating across teams and supporting schools in successfully implementing technology solutions. Seeking to help schools and educators maximize impact through customer success.
Overview
8
8
years of professional experience
Work History
General Education Instructor
Saint Joseph Catholic Parish School
Athens
08.2025 - Current
- Onboarded and supported 14+ users in the effective use of digital learning platforms and classroom technology
- Monitored engagement and performance data to identify at-risk learners and implement proactive interventions
- Built strong relationships with families and school stakeholders to ensure positive outcomes and ongoing engagement
- Functioned as the primary contact for students, families, and school stakeholders, promoting positive outcomes and continuous engagement.
Family and Consumer Sciences Instructor
Barrow County Schools
Statham
08.2021 - 05.2025
- Designed curriculum, hands-on labs, and produced instructional materials for 200+ students annually, supporting technology adoption and skill development
- Delivered training and instructional sessions to drive adoption of educational technology tools including Canvas LMS, Google Suite, and Microsoft teams
- Trained, and onboarded 3 new teachers and supported 10+ staff members with new software tools and instructional technologies
- Analyzed student performance data to improve engagement and learning outcomes
- Coordinated cross-functional initiatives including school-wide career events and community partnerships
- Built and led a school club that scaled from 0-60 members, demonstrating strong engagement and program growth
Lead Information Desk Associate
University of Georgia
Athens
12.2019 - 12.2021
- Provided high-volume customer support in fast-paced environment, resolving inquiries and guiding users through services and resources effectively
- Trained and onboarded 10-15 new staff members on systems, workflows, and communication standards to enhance team readiness
- Coordinated scheduling and logistics for campus events and operations to ensure smooth execution
Passport Acceptance Agent
Athens-Clarke County Library
Athens
01.2018 - 12.2019
- Reviewed, validated, and submitted official government documents, maintaining 100% accuracy to support processing efficiency
- Delivered customer support while ensuring adherence to federal requirements, contributing to overall compliance integrity
- Managed circulation desk operations including check-in and check-out procedures.
Education
Master of Education - Workforce Education
University of Georgia
Athens, Georgia05-2022
Bachelor of Science - Family and Consumer Sciences Education
University of Georgia
Athens, Georgia05-2021
Skills
- Curriculum/Content Development
- Training and Webinar Delivery
- Customer and Student Support
- Customer Relationship Management
- Product Adoption and Engagement
- Customer Onboarding and Implementation
- Experience analyzing engagement and performance metrics to identify risk and improve outcomes
- Data Tracking and Performance Analysis
- Documentation and Reporting
- Learning Technologies and LMS
- Program and Project Coordination
- Stakeholder Communication
- Conflict Resolution and Problem Solving
- Communication and Relationship Building
- Proficient in Microsoft Office and Google Suite
- Fluent in Spanish
Languages
Spanish
Native/ Bilingual
Timeline
General Education Instructor
Saint Joseph Catholic Parish School
08.2025 - Current
Family and Consumer Sciences Instructor
Barrow County Schools
08.2021 - 05.2025
Lead Information Desk Associate
University of Georgia
12.2019 - 12.2021
Passport Acceptance Agent
Athens-Clarke County Library
01.2018 - 12.2019
Master of Education - Workforce Education
University of Georgia
Bachelor of Science - Family and Consumer Sciences Education
University of Georgia