Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Donna Daly

Converse,TX

Summary

Detail-oriented phlebotomist with strong teamwork and customer service skills. Committed to maintaining high standards of patient care, safety, cleanliness.

Overview

25
25
years of professional experience

Work History

Housekeeper

Culver Cove Lakeside Condominiums
Culver, IN
12.2024 - 09.2025
  • Cleaned and sanitized common areas, ensuring high standards of cleanliness for guests.
  • Organized supplies and inventory, maintaining stock levels to meet operational needs.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Vacuumed rugs and carpeted areas in corridors, lobbies, common areas and stairwells.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Dusted picture frames and wall hangings with cloth.
  • Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
  • Demonstrated flexibility in adjusting work schedule.
  • Operated electronic vacuums.
  • Enhanced guest satisfaction by maintaining high standards of cleanliness and hygiene in common areas.
  • Supported event setups and tear-downs, ensuring spaces were returned to their original state in timely manner.
  • Customer Service, answering customer questions in person and via telephone.

Certified Phlebotomy Technician

Saint Joseph Regional Medical Center
Plymouth, IN
05.2021 - 12.2022
  • Collected blood samples using established protocols, ensuring patient comfort and safety.
  • Collected blood samples from patients using venipuncture, capillary, and arterial (ABG) procedures in accordance with laboratory protocols and regulations.
  • Collected blood cultures in an emergency room setting.
  • Performed therapeutic phlebotomy on patients with Polycythemia.
  • Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
  • Verified patients' identification for proper sample collection.
  • Assisted in processing and labeling specimens for laboratory analysis, maintaining accuracy.
  • Maintained sterile environments by adhering to infection control procedures and regulations.
  • Educated patients on phlebotomy procedures, reducing anxiety and enhancing cooperation.
  • Monitored inventory levels of phlebotomy supplies, facilitating timely replenishment orders.
  • Maintained sterile environments for safe and effective sample collection, reducing contamination risks.
  • Collected blood specimens in inpatient, outpatient and emergency departments as well as nursing facilities and patient homes.
  • Performed laboratory tests to assist physicians in diagnosis.
  • Performed "chain of custody" blood draws for law enforcement.
  • Cleaning and stocking of supplies for outpatient stations, phlebotomy trays and portable phlebotomy carts.

Night Security Guard

Culver Cove Lakeside Condominiums
Culver, IN
04.2005 - 03.2020
  • Conducted regular patrols, identifying potential security risks and hazards.
  • Responded promptly to alarms and emergency situations, coordinating with local authorities.
  • Maintained detailed logs of daily activities, incidents, and observations for record-keeping.
  • Assisted in training new staff on safety protocols and emergency procedures.
  • Evaluated surveillance footage to identify breaches or suspicious activities for follow-up actions.
  • Monitored and patrolled grounds throughout night and investigated and reported security risks or crime to promote safety on premises.
  • Registered guests and boats that arrived after front desk hours.
  • Customer service provided after hours for calls and guests.
  • Handled sensitive information discreetly while maintaining confidentiality at all times in accordance with company policy.
  • Defused potentially aggressive or abusive behavior and contacted police to apprehend perpetrators.
  • Responded to emergencies promptly, providing assistance and coordinating with local authorities as needed.
  • Assisted housekeeping with minor messes in common areas, lobbies and corridors.
  • Assisted maintenance department with major room damage, minor work requests and event set-up and breakdown.
  • Stocked housekeeping closets.

Hospital Corpsman Third Class

United States Navy, USN
Cherry Point, NC
04.2000 - 04.2005
  • Assisted medical personnel in patient care activities and daily operations.
  • Administered first aid and basic life support to patients in emergency situations.
  • Assisted emergency room personel as needed.
  • EMS basic certified and ambulance driver certified.
  • Maintained accurate patient records, ensuring compliance with healthcare regulations.
  • Blood collection and IV placement in ambulance and emergency room settings.
  • Administered medications to enemy insurgents in a controlled hospital and holding camp.
  • Customer service fielding phone calls at the quarterdeck and family care clinic, assisting patients at the front desk, booking appointments and registering patients upon arrival.
  • Assisted nurses in patient assessments.
  • Assisted primary care providers with patient procedures.
  • Assisted with the construction of the fleet hospital in Guantanamo Bay Cuba
  • Performed minor procedures using protocols and procedures in accordance with facility policy.
  • Served as corpsman for the rifle range.
  • Cleaned and stocked supplies as needed.
  • Filing and inputting information codes for providers procedures.

Education

Certified Phlebotomy Technician - Phlebotomy

CALRegional
Live Oak, TX
07-2026

Associate of Science - Health Sciences

Ancilla Domini College
Donaldson, IN
05-2011

Skills

  • Teamwork
  • Continuous learning mindset
  • Proper labeling techniques
  • Needle disposal safety
  • Patient safety
  • Specimen transportation
  • Patient confidentiality
  • Pediatric phlebotomy

Interests

I enjoy crocheting, counted cross stitch and some knitting

I enjoy listening to music from the 1960's to the present

I like to watch videos featuring cats and comedy

I have experienced a bucket list event by sitting front row at a concert I enjoy going to concerts and plays

I would like to attend a hockey match

I am interested in meeting and learning about new people

I would like to visit Europe

Timeline

Housekeeper

Culver Cove Lakeside Condominiums
12.2024 - 09.2025

Certified Phlebotomy Technician

Saint Joseph Regional Medical Center
05.2021 - 12.2022

Night Security Guard

Culver Cove Lakeside Condominiums
04.2005 - 03.2020

Hospital Corpsman Third Class

United States Navy, USN
04.2000 - 04.2005

Certified Phlebotomy Technician - Phlebotomy

CALRegional

Associate of Science - Health Sciences

Ancilla Domini College

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Donna Daly