Donna Deignan
Netcong,NJ
Summary
Seeking an opportunity to work for an organization that will enhance my current skills as well as provide the opportunity for personal and professional growth.
Overview
17
17
years of professional experience
Work History
Patient Financial Counselor
Saint Clare's Hospital
Denville, NJ
08.2020 - 03.2022
- Counseled patients on financial obligations associated with their medical care.
- Provided assistance in resolving coding errors that resulted in inaccurate billings.
- Assisted patients in understanding the details of their bills, including deductibles and co-pays.
- Processed credit card payments accurately and securely.
- Documented all interactions with patients regarding billing issues in a timely manner.
- Explained policies, procedures and services to patients.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Stayed current on community-based resources and services useful to patients.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
Patient Access Representative
Saint Clare's Hospital
Dover, NJ
04.2015 - 05.2020
- Answered phones promptly in a professional manner.
- Greeted patients and visitors in a courteous and professional manner.
- Created new patient accounts in EMR system as needed.
- Collected co-pays and other payments from patients at time of service.
- Ensured accuracy of all data entered into computer system.
- Actively participated in team meetings and training sessions.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Scanned documents into electronic medical records system.
- Responded to patient inquiries regarding billing or financial matters.
- Verified insurance coverage for services provided by the facility.
- Provided assistance to internal departments when needed.
- Managed incoming faxes related to patient registration processes.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
Call Center Representative
Orthopedic Institute of New Jersey
01.2014 - 02.2015
- Setup appointments for all doctors in the office
- Communicate with patients answering questions and other inquiries on behalf of Orthopedic Institute of New Jersey
- Authorize injections through insurance companies for patients.
P/T Tax Season Office Assistant
Nerenberg and Kulawiak, Inc.
01.2005 - 01.2015
- Manage the reception area, including greeting visitors and responding to telephone and in-person requests for information
- Filing appropriate documents
- Assist clients with completion of forms.
Unit Coordinator
Hackensack University Hospital
01.2005 - 01.2013
- Maintained a functional, stocked unit with necessary supplies, equipment, and instruments
- Provided in-house transportation, assistance, and companionship to patients and family
- Facilitated lab work, procedures, and tests for nurses and physicians as well as retrieve results
- Served as a member on the budget committee.
Education
Associates Degree - Liberal Arts and Social Sciences
County College of Morris
Randolph Township, NJ08-1997
Skills
- Microsoft Office
- Time management
- Organizational and interpersonal communication
- Problem solving/ability to strategize
- Team/small group communication and leadership
- PeopleSoft
- Customer service
- Research/information gathering
- Ability to develop ideas, persuade and negotiate
- EPIC
Timeline
Patient Financial Counselor
Saint Clare's Hospital
08.2020 - 03.2022
Patient Access Representative
Saint Clare's Hospital
04.2015 - 05.2020
Call Center Representative
Orthopedic Institute of New Jersey
01.2014 - 02.2015
P/T Tax Season Office Assistant
Nerenberg and Kulawiak, Inc.
01.2005 - 01.2015
Unit Coordinator
Hackensack University Hospital
01.2005 - 01.2013
Associates Degree - Liberal Arts and Social Sciences
County College of Morris
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