Tiffany Hoye
Fargo,ND
Summary
Versatile and dedicated Patient Financial Counselor with 10+ years of experience in the healthcare industry, specializing in billing resolution and patient support. Proven ability to develop strong relationships with patients while ensuring compliance with HIPAA regulations. Demonstrated expertise in utilizing electronic health record systems to enhance patient interactions and streamline billing processes. Committed to delivering exceptional customer service and facilitating seamless transitions in patient care.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Financial Counselor
Sanford Health
Fargo, US
05.2023 - 04.2025
- Resolved billing inquiries and disputes from patients, insurance companies, and healthcare providers
- Collaborated with insurance companies to verify coverage
- Assisted patients in understanding their insurance benefits and financial responsibilities
- Developed strong relationships with patients by providing exceptional customer service and addressing their concerns promptly
- Maintained confidentiality of patient information in compliance with HIPAA regulations
- Utilized electronic health record systems to accurately document patient interactions and billing activities
- Performed financial counseling for uninsured or underinsured patients, offering payment plans or assistance programs when applicable.
Trial Safety Monitor
Axis Clinicals LLC
Dilworth, US
02.2023 - 05.2023
- Monitored participants for adverse events after dosing.
- Recorded vital signs including food/water intake.
- Prepared and served meals.
- Answered any questions regarding current study.
Care Services Coordinator
Arkos Health
Fargo, US
08.2022 - 02.2023
- Provided telephonic support to ND Medicaid Expansion members
- Provided exceptional customer service by addressing patient inquiries, resolving concerns, and ensuring satisfaction
- Coordinated referrals to specialists or other healthcare facilities as required for comprehensive treatment
- Ensured compliance with HIPAA regulations by maintaining confidentiality of patient information at all times
Patient Financial Counselor
Essentia Health
Fargo, US
01.2021 - 08.2022
- Collaborated with insurance companies to verify coverage
- Assisted patients in understanding their insurance benefits and financial responsibilities
- Developed strong relationships with patients by providing exceptional customer service and addressing their concerns promptly
- Maintained confidentiality of patient information in compliance with HIPAA regulations
- Utilized electronic health record systems to accurately document patient interactions and billing activities
- Performed financial counseling for uninsured or underinsured patients, offering payment plans or assistance programs when applicable
- Documented all interactions with patients regarding billing issues in a timely manner.
- Assisted patients in understanding the details of their bills, including deductibles and co-pays.
- Processed credit card payments accurately and securely.
- Developed rapport with patients to discuss sensitive financial matters in a professional manner.
- Counseled patients on financial obligations associated with their medical care.
- Screened patients for eligibility for state, local and federal assistance programs.
Postal Support Employee
USPS
Fargo, US
08.2020 - 01.2021
- Sorted packages for shipment
- Reported any irregularities or damages to supervisor immediately.
- Organized packages in preparation for delivery.
- Processed incoming and outgoing mail using automated sorting machines.
Bakery Clerk
Hornbacher's
Moorhead, US
04.2019 - 08.2020
- Assisted customers, prepared, wrapped and packaged merchandise, answered telephones, took cake and other special orders.
- Checked expiration dates on all food items to ensure freshness of products being sold.
- Adhered to safety standards when handling hot ovens or sharp knives used in the preparation of baked goods.
- Greeted customers, answered questions and provided product knowledge.
- Stocked shelves with freshly made items throughout the day ensuring a full selection at all times.
- Rotated stock in accordance with first-in-first-out policy to minimize waste from expired product
- Provided excellent customer service by promptly addressing complaints or concerns about product quality or availability.
Customer Service Representative
Noridian Healthcare Solutions
Fargo, US
08.2017 - 04.2019
- Answered in-bound calls from Medicare providers seeking assistance with application process or revalidation process.
- Developed positive relationships with customers through friendly interactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries via phone, email, and text.
Customer Service Representative
Five Star Call Centers
Fargo, US
05.2017 - 07.2017
- Answered in-bound calls and processed orders for various companies and answered any product questions.
Customer Service Rep
Turningpoint Global Solutions
West Fargo, US
03.2016 - 05.2017
- Answered in-bound calls from Medicare providers and assisting them with the NPI application process and also reset passwords for existing providers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries via phone, email, and chat.
- Resolved customer complaints promptly and efficiently.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed positive relationships with customers through friendly interactions.
- Developed strong relationships with customers by providing personalized assistance and support.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Program Certificate - Phlebotomy
Anoka-Ramsey Community College
Pine City, MN01-2010
Associate's in Legal Assistant -
Lake Region State College
Devils Lake, ND01.1998
Skills
- Customer Service
- Phone Etiquette
- Cash Handling
- CSR
- Microsoft Outlook
- Office Equipment
- Customer Support
- Billing resolution
- Insurance verification
- Patient counseling
- Electronic health records
- Regulatory compliance
- Customer service
- Data entry
- Problem solving
- Conflict resolution
- Confidentiality maintenance
- Payment processing
- Team collaboration
- Financial counseling
- Medicare expertise
- Payment negotiations
- Healthcare regulations
- Medical billing
- Revenue cycle management
- Medicaid
- Payment collection
- Teamwork orientation
- HIPAA compliance
- Issue research
- Medical terminology
- Data entry proficiency
- Verbal and written communication
- Interpreting physician orders
- Relationship building
- Problem-solving abilities
- Insurance authorizations
- Organizational skills
- Interdisciplinary collaboration
- Educate patients
- Task prioritization
- Outbound calling
- Building rapport and credibility
- Continuous improvement
- Gathering information from patients
- Active listening
- Multitasking
- Excellent communication
- Problem-solving aptitude
- Decision-making
- Payment calculation
- Microsoft Office
- Billing procedures
- Problem-solving
- Service coordination
- Telephone Skills
- Mail Processing
- Office Management
- Order Entry
- Customer Care
- Data Entry
Certification
Phlebotomy, 01/01/10, Present
Timeline
Patient Financial Counselor
Sanford Health
05.2023 - 04.2025
Trial Safety Monitor
Axis Clinicals LLC
02.2023 - 05.2023
Care Services Coordinator
Arkos Health
08.2022 - 02.2023
Patient Financial Counselor
Essentia Health
01.2021 - 08.2022
Postal Support Employee
USPS
08.2020 - 01.2021
Bakery Clerk
Hornbacher's
04.2019 - 08.2020
Customer Service Representative
Noridian Healthcare Solutions
08.2017 - 04.2019
Customer Service Representative
Five Star Call Centers
05.2017 - 07.2017
Customer Service Rep
Turningpoint Global Solutions
03.2016 - 05.2017
Program Certificate - Phlebotomy
Anoka-Ramsey Community College
Associate's in Legal Assistant -
Lake Region State College
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