Donna Derrington
Chandler,IN
Summary
Service coordinator with a track record of enhancing productivity and completing tasks efficiently. Expertise in client relationship management, problem-solving, and workflow coordination. Strong communication and teamwork skills ensure seamless service delivery and high client satisfaction. Committed to supporting organizational goals with a proactive approach and quick learning ability.
Overview
33
33
years of professional experience
Work History
Owner
Home Clean Home
04.1993 - Current
- Managed daily operations of business, including hiring and training staff.
- Managed daily operations of residential cleaning services.
- Developed and implemented efficient cleaning protocols and schedules.
- Trained and supervised cleaning staff on best practices.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Maintained inventory of cleaning supplies and equipment effectively.
- Ensured compliance with local, state, and federal regulations.
- Oversaw budgeting and financial management.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Created marketing campaigns to attract new customers.
- Built strong relationships with clients to ensure satisfaction and retention.
- Maintained relationships with existing clients by providing superior customer service.
- Provided direction and guidance to employees.
Dcare-Environmental Service Coordinator
Midtown
Evansville, Indiana
09.2016 - 08.2024
- Coordinated daily environmental service operations and ensured compliance with safety standards.
- Implemented waste management strategies to promote sustainability initiatives at Midtown.
- Collaborated with EVS employees and other departments to ensure safety Isolation protocols.
- Participated in meetings concerning environmental issues impacting the department.
- Provided technical advice on proper methods for disposing of hazardous waste material.
- Delegated work to personnel and checked performance against company guidelines.
- Managed communication between Nurses, EMT's, Bed Placement and Hospital EVS Coordinator's over three Hospitals.
- Provided all upper Management and Department Coordinators for Gateway, Midtown and Henderson Hospitals.
Environmental Service Coordinator
The Women Hospital
Newburgh, Indiana
09.2016 - 08.2024
- Maintained cleanliness in patient rooms and common areas throughout the facility.
- Disinfected surfaces using approved hospital-grade cleaning solutions and techniques.
- Assisted with waste disposal following environmental safety regulations and hospital policies.
- Operated cleaning equipment such as floor scrubbers and vacuums efficiently.
- Collaborated with nursing staff to ensure timely room turnovers for patient admissions.
- Adhered to infection control protocols to support patient safety initiatives.
- Trained new team members on cleaning procedures and safety standards effectively.
- Followed infection control guidelines while performing duties throughout the facility.
- Disinfected bathrooms and other high-traffic areas to ensure a safe and healthy environment.
- Performed regular inspections of assigned areas for cleanliness and sanitation, ensuring compliance with safety regulations.
- Complied with OSHA standards related to environmental services operations.
- Maintained cleanliness and presentation of waiting area and rooms.
- Maintained janitorial supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders; verifying receipt.
- Transported hazardous waste materials to approved disposal sites in accordance with company policies and legal regulations.
- Took care of rooms before patient admission or after discharge according to changing furniture and cleaning needs.
- Responded promptly to emergency requests for service such as spills or flooding.
- Engaged actively in facility recycling programs to promote sustainability and waste reduction.
- Reported any structural or mechanical damage found during routine duties to supervisor for repair or replacement.
- Conducted daily cleaning activities such as dusting, mopping, vacuuming, and sanitizing surfaces.
- Recorded daily cleaning tasks performed to ensure accountability and tracking of duties.
- Ensured proper use of chemicals in accordance with manufacturer instructions and safety protocols.
- Discussed environmental policy development with clients to ensure compliance with regulations.
- Greeted patients and families, maintaining facility and team professionalism with friendly support.
- Checked work assignments for accuracy and completeness before submitting final reports.
- Demonstrated proper use of PPE and understood procedures necessary to minimize exposure to chemicals while performing daily tasks.
- Handled cleaning and sanitation chemicals by following safety precautions.
- Collaborated with medical staff to ensure efficient workflow and communication.
- Supported the onboarding of new staff through training sessions and orientation materials.
- Coordinated employee schedules to ensure proper staffing
- Monitored email and phone communication to provide prompt responses and solutions.
- Worked closely with other departments within the hospital to ensure patient got a clean and safe room upon their arrival.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Cleaning of Equipment such as isolates and other warmers, cribs, milking pumps, IV poles, lights etc.
- Reported maintenance issues to appropriate personnel for prompt resolution.
Medical Office Assistant
Deaconess Urgent care
Newburgh, Indiana
05.2019 - 11.2020
- Facilitated patient intake and documentation procedures to support healthcare providers in delivering efficient patient care.
- Processed insurance claims and verified patient eligibility accurately.
- Managed patient scheduling and appointment confirmations efficiently.
General Store Manager
Hardee's Restaurant
06.2006 - 01.2009
- Oversaw daily store operations, managing inventory, supply restocking, cash-handling, and customer assistance.
- Managed daily operations and ensured compliance with health and safety standards.
- Led team training sessions to improve service quality and operational efficiency.
- Conducted regular employee meetings to address operational issues and enhance team communication.
- Monitored staff performance and provided feedback to ensure service standards were met.
- Trained and mentored associates to teach daily tasks and procedures.
- Implemented customer feedback systems to enhance dining experience and satisfaction.
- Resolved customer complaints promptly to maintain positive dining environment.
- Developed and managed store budget, ensuring financial resources aligned with operational goals.
- Scheduled shifts for employees to meet operational needs of the store.
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
- Oversaw inventory management and coordinated supply orders for restaurant needs.
- Supervised receiving, stocking, merchandising, display maintenance and other related tasks.
- Provided customers with information about product features and assisted them in selecting items.
- Inspected store premises regularly to maintain cleanliness and a safe working environment.
- Ensured compliance with all safety regulations and procedures in the store.
- Maintained current accounts and deposited funds to keep on-site cash low.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Customer Service and Collections
American General
05.2004 - 01.2006
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted customers with inquiries and requests to enhance overall experience.
- Recognized customer needs quickly during interactions to enhance service quality.
- Collaborated with diverse coworkers to achieve goals and resolve product and service-related issues.
- Executed daily tasks with precision and efficiency.
Education
Some College (No Degree) - General Studies
Central High School
Evansville, IN05-1986
Skills
- Cleaning protocols
- Cleaning procedures knowledge
- Deep cleaning expertise
- Commercial cleaning
- Food service sanitation
- Hospital equipment sanitation
- Hospital cleaning agents
- Cleaning excellence
- Cleaning solutions expertise
- Quality control
- Operations management
- Shift scheduling
- Performance evaluations
- Employee training
- Hiring and training
- Customer service
- Customer relationship management
- Customer relations
- Documentation and reporting
- Operational analytics
- Strategic planning
- Cross-functional team leadership
- Supervision and leadership
- Leadership skills
- Problem solving
- Adaptability and flexibility
- Time management
- Microsoft Word
- Commercial cleaning
- Supply inventory control
Timeline
Medical Office Assistant
Deaconess Urgent care
05.2019 - 11.2020
Dcare-Environmental Service Coordinator
Midtown
09.2016 - 08.2024
Environmental Service Coordinator
The Women Hospital
09.2016 - 08.2024
General Store Manager
Hardee's Restaurant
06.2006 - 01.2009
Customer Service and Collections
American General
05.2004 - 01.2006
Owner
Home Clean Home
04.1993 - Current
Some College (No Degree) - General Studies
Central High School