Donna DiCola
Pittsburgh,Pennsylvania
Summary
Talented leader offering over 20 + years of experience in preparing and serving diverse foods. Motivates employees to exceed customer expectations in high-volume settings while maintaining strong quality and effective cost controls. Service-oriented with good multitasking, safety management and decision-making skills.
Overview
30
30
years of professional experience
Work History
Assistant Director of Food Service
Compass Group
PITTSBURGH, Pennsylvania
10.2018 - Current
- Cultivated and maintained positive working relationships with employees and client
- Implemented procedures to increase overall productivity.
- Met all recordkeeping and reporting requirements.
- Directed teams of professionals in special projects and daily operations.
- Aided senior leadership during executive decision-making process by generating daily reports to provide data for consideration of corrective actions and improvements.
- Mentored and supported new employees on industry practices and business operations.
- Coached and guided Supervisors and Managers on day-to-day operations and company processes.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Planned operations to effectively cover all needs while controlling costs and maximizing service.
Traveling Patient Food Services Manager
Compass Group
PITTSBURGH, Pennsylvania
08.2017 - 12.2017
- Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
- Resolved Menu and Customer service problems, improved operations and provided exceptional client support.
- Developed team communications and information for Great start meetings.
- Led Frontline team in delivery of customer service and ordering process , resulting in increased patient satisfaction.
Food Service Manager
Sodexo
Naples, FL
10.2012 - 02.2017
- Established and enforced standards of personnel performance and service to provide customers with consistent and positive experiences.
- Priced and ordered food products, kitchen equipment and food service supplies.
- Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
- Established and managed effective controls for labor and inventory costs.
- Scheduled over 35 employees by assigning shifts.
- Controlled portion sizes and garnishing for optimal cost controls.
- Responded to customer concerns efficiently, accurately and with detailed information.
- Sought out and implemented methods to improve service and team performance and boost business sustainability.
- Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
- Adhered to all company food, safety, quality and sanitation policies.
- Investigated and integrated enhanced service and team management strategies to boost business profits.
- Maintained compliance with company policies and procedures for food safety, sanitation and quality.
Food Service Manager
Naples Hospital
Naples, FL
09.1996 - 10.2012
- Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
- Established and managed effective controls for labor and inventory costs.
- Assessed employee schedules for effectiveness and approved all timesheets.
- Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
- Hired qualified staff to fill hourly and salaried positions.
- Priced and ordered food products, kitchen equipment and food service supplies.
- Adhered to all company food, safety, quality and sanitation policies.
- Completed reports outlining meal numbers, service efficiency and various contributing costs.
Education
Bachelor of Science - Executive Management
Hodges University
Naples, FLAssociate of Science - Dietetics And Nutrition
Community College of Allegheny County
Pittsburgh, PASkills
- Purchasing
- Staff leadership
- Recruitment and hiring
- Training
- Sanitation
- Team building
- Customer service oriented
- Trained in food safety guidelines
- Multitasking and prioritization
Timeline
Assistant Director of Food Service
Compass Group
10.2018 - Current
Traveling Patient Food Services Manager
Compass Group
08.2017 - 12.2017
Food Service Manager
Sodexo
10.2012 - 02.2017
Food Service Manager
Naples Hospital
09.1996 - 10.2012
Associate of Science - Dietetics And Nutrition
Community College of Allegheny County
Bachelor of Science - Executive Management
Hodges University