Donna Divina
Kihei,USA
Summary
Highly experienced, organized and detail-oriented administrative professional with experience providing executive-level support. Skilled in developing and maintaining efficient office operations and streamlining administrative processes. Possess excellent organizational, communication and multitasking skills, as well as strong proficiency in MS Office Suite. Proven ability to work independently and collaboratively in a fast-paced environment to exceed expectations.
Completes efficient and well-organized stock replenishment with appealing displays to drive sales. Smoothly locate and palletize desired stock to support timely floor stocking. Driven and team-oriented with good sense of business and customer needs.
Diligent Job Title organized in handling materials, counting stock and distributing items. Flexes smoothly between different back-end and customer-facing requirements. Learns quickly, manages time well and stays calm under pressure.
Focused Stocker considered a team player and reliable employee. Customer service-oriented and committed to quality assurance. Pursuing a role where hard work and dedication will be highly valued.
Responsible Stocker with excellent blocking, facing and customer service skills coupled with Number years of experience. Fast worker with attention to detail and completeness.
Enthusiastic Job Title willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills.
Determined professional with dedication to hard work and team player attitude. Offers strong inventory management and product packaging abilities. Punctual and focused with physical strength to accommodate lifts up to Number pounds.
Keep operations organized and efficient to strengthen team performance and maximize efficiency. Bringing Number+ years of warehouse experience along with strengths in stock management and multitasking. Trained in warehouse operations procedures and experienced in supporting Industry customers.
Overview
18
18
years of professional experience
Work History
Vendor Stocker
Abide Hawaii
Kahului, Lahaina, Kihei
10.2024 - Current
- Contributed to a positive store environment by maintaining a professional demeanor and working collaboratively with team members to complete tasks efficiently.
- Reduced out-of-stock instances with diligent inventory management and timely replenishment of items.
- Increased product visibility by strategically stocking shelves and creating eye-catching displays.
- Implemented loss prevention measures by closely monitoring high-value items and reporting suspicious activities to management.
- Expedited restocking process during high-traffic periods by effectively prioritizing items and utilizing time management skills.
- Maximized shelf space utilization by efficiently rotating stock and removing expired items.
- Achieved superior organization of backroom storage areas through systematic sorting and categorization of overstocked inventory.
- Enhanced store appearance by organizing merchandise and maintaining clean, well-stocked aisles.
- Collaborated with store managers to plan layout changes, resulting in more effective merchandising strategies.
- Monitored competitor strategies to adjust pricing and promotions accordingly, maintaining a competitive edge in the market.
- Maintained excellent working relationships with supply chain partners by promptly addressing concerns or issues that arose during deliveries or invoicing processes.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Performed inventory control, such as counting, and stocking merchandise.
- Maintained effective team member communication.
- Followed orders precisely for correct items, sizes and quantities.
- Stocked designated items on shelves, end caps and displays.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Completed inventory accounts to keep records current and promote accurate ordering.
- Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
- Managed timely and effective replacement of damaged or missing products.
Customer Service Representative
Uhaul Moving And Storage
Kahului, HI
07.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Participated in training programs to enhance product knowledge and customer service skills.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Managed timely and effective replacement of damaged or missing products.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Implemented and developed customer service training processes.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Administrative Assistant
Champs Pediatrics
Kihei, HI
03.2023 - Current
- Maintained files, filing and scanning, keeping sensitive information confidential.
- Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.
- Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records.
- Email referrals to outside physician office.
- Collect payment and or outstanding balances upon check in. Creating estimate letters for self pay patients.
- Calling insurance to verify patients copay, co insurance , deductibles and to see if their plans are active or in or out of network.
- Meet and Greet with patients. Excellent customer service as I am the main personnel upon check in.
- Count cash drawer at the end of the week and hand over to provider to take the bank to deposit.
- Answer to any voicemails or our messaging app in a timely manner.
Administrative Assistant
Behavioral Health Hawaii
Kihei, HI
11.2022 - 02.2023
- Maintained files and filing, keeping sensitive information confidential.
- Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.
- Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records.
- Print out daily schedule sheet for signatures of clients upon check in. Follow up call or text message for no shows.
- Maintaining kitchen before check in. Prep coffee and snacks for group sessions daily and clean up after group sessions.
Appointment Receptionist
Maui Medical Group
Wailuku, HI
11.2007 - 11.2022
- Greeted visitors warmly and ensured they had a positive experience.
- Handled cash and credit card payments with accuracy.
- Answered phones professionally in accordance with organizational protocols.
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.
- Displayed pleasant and professional voice and demeanor, positively representing organization.
- Maintained accurate records of all incoming calls, messages, and visitors.
- Delivered accurate phone messages to personnel with legibly written call-back numbers and names.
- Developed effective working relationships with clients to ensure satisfaction with services provided.
- Operated multi-line phone system efficiently while managing high call volume.
- Operated multi-line telephone system to answer incoming calls and accurately direct callers to appropriate employees.
- Contact medical insurance to verify eligibility, copays, deductibles.
- Assist Front desk or medical records department when there is a staff shortage. Cash handling, credit card payments.
Education
High School Diploma - undefined
Maui High School
Kahului05.2000
Skills
- Cash Deposit Preparation
- CRM Software
- Employee Training
- Schedule Management
- Microsoft Office
- Training and Development
- Insurance Eligibility Verifications
- Team Bonding
- Data Collection
- Customer and Client Relations
- Prioritization
- Excel Spreadsheets
- Customer Service
- Sorting and Labeling
- Records Preparation
- Prioritizing Patients
- Multi-Line Phone Systems
- Phone Call Answering
- Typing Proficiency
- Customer Relations
- Filing
- Workplace cleanliness
- Heavy lifting
- Shelf organization
- Stock rotation
- Positive attitude
- Willing to learn
- Friendly and personable
- Customer service
- Punctual and reliable
- Clear communication
- Shelf stocking
- Money handling
- Energetic and outgoing
- Safety compliance
- Cleaning procedures
- Flexible schedule
- Merchandise stocking
- Shelving of products
- Product restocking
- Physical stamina
- Supply restocking
- POS systems
- Safe lifting procedures
- Merchandise display
- Truck unloading
- Workstation cleaning
- Safety methods
- Able to lift number lbs
- Inventory cycle counting
- Pallet management
- Workflow efficiency
- Teamwork and collaboration
- Quick learner
- Time management
- Problem-solving
- Dependable and reliable
- Cleaning and sanitizing
- Multitasking
- Motivated team player
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
Timeline
Vendor Stocker
Abide Hawaii
10.2024 - Current
Customer Service Representative
Uhaul Moving And Storage
07.2024 - Current
Administrative Assistant
Champs Pediatrics
03.2023 - Current
Administrative Assistant
Behavioral Health Hawaii
11.2022 - 02.2023
Appointment Receptionist
Maui Medical Group
11.2007 - 11.2022
High School Diploma - undefined
Maui High School