Donna Dolphin
Customer Service Rep.
Anchorage,AK
Summary
Service-oriented Customer Support Representative with 11+ years of experience in contact center operations talking to customers over phone, e-mail, online chat or social media to resolve broad range of concerns. Offers strong computer skills in Word, Excel and web-based applications and delivers exceptional communication with keen attention to detail. Multitasks and thinks critically and analytically to problem solve and produce satisfied customers. Driven Customer Support Representative with over 11 years of experience. Problem solver promoting customer satisfaction by resolving concerns and answering questions. Friendly personality improves customer retention and team building.
Overview
23
23
years of professional experience
Work History
Customer Support Representative
AT&T Mobility
07.2004 - 06.2015
- Connected with customers to address questions and resolve issues through phone and email.
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
Department Manager
Walmart
Anchorage, AK
05.1992 - 07.2004
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed and maintained courteous and effective working relationships.
Education
High School Diploma -
Cheney High School
Cheney, WA06.1983
Skills
- Customer Service Excellence
- Selling Skills
- Promotions Programs
- Organization and Recordkeeping
Timeline
Customer Support Representative
AT&T Mobility
07.2004 - 06.2015
Department Manager
Walmart
05.1992 - 07.2004
High School Diploma -
Cheney High School