Donna Ehiogu
Pasadena
Summary
Compassionate Behavioral Health Technician with a proven track record at Cenikor, skilled in crisis intervention and patient observation. Adept at fostering recovery through effective communication and conflict resolution. Committed to enhancing patient outcomes while maintaining professional boundaries and ensuring safety in challenging environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
BHT
Cenikor
4525 Glenwood Pasadena TX
05.2025 - Current
- Maintained accurate documentation of patient interactions and treatment updates in electronic health records.
- Collaborated with multidisciplinary teams to optimize care delivery and improve patient outcomes.
- Supported crisis intervention efforts, ensuring safety and stability during critical incidents.
- Educated clients on coping strategies and healthy lifestyle choices to enhance recovery processes.
- Participated in ongoing training sessions to stay current with best practices in behavioral health care.
- Conducted client rounds to check on residents.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Searched resident belongings prior to and during stays.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Facilitated on-site activities, support groups, and outings for clients.
- Performed client intake procedures according to internal standards for new admissions.
- Prepared and submitted daily Type reports to management.
- Mentored new Behavioral Health Technicians joining the team, sharing best practices and helping them acclimate quickly to their new role responsibilities.
- Taught clients how to complete basic household chores and prepare food.
- Contributed to continuous quality improvement initiatives within the facility, enhancing overall service delivery and patient satisfaction levels.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Counseled and mentored clients on substance use and life choices.
- Treated clients and families with respect and dignity.
Kitchen Staff Member
Courtyards of Pasadena
4048 Red Bluff
02.2025 - 06.2025
- Collaborated with team members to streamline meal service processes for increased efficiency.
- Maintained cleanliness of kitchen equipment and dining areas to ensure compliance with health standards.
- Assisted in inventory management by restocking supplies and monitoring expiration dates.
- Followed safety protocols while operating kitchen machinery and handling food products.
- Adapted quickly to changing demands during peak service hours, ensuring timely meal delivery.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Followed sanitary food handling procedures, focused on correct use of covers and labels and discarded ingredients by expiration date.
- Managed time to juggle multiple tasks simultaneously with ease.
Team Member
Panara Bread
5855 Fairmont Pasadena TX
08.2024 - 01.2025
- Prepared and maintained food items according to safety and quality standards, minimizing waste and ensuring freshness.
- Provided exceptional customer service during high-volume periods, ensuring positive experiences for all guests.
- Operated kitchen equipment efficiently, assisting in daily food production tasks while adhering to health regulations.
- Collaborated with team members to maintain clean work areas, enhancing overall operational efficiency and workplace safety.
- Engaged with customers to take orders accurately, utilizing point-of-sale systems effectively for smooth transactions.
- Monitored inventory levels, communicating needs to management to ensure timely replenishment of supplies.
- Learned all required tasks quickly to maximize performance.
Education
High School Diploma -
Jack Yates
Houston, TXSkills
- Active listening
- Conflict de-escalation
- Documentation skills
- De-escalation strategies
- Client transportation
- Conflict resolution
- Patient observation
- Rounds management
- Substance abuse experience
- Progress monitoring
- Incident reporting
- Recovery-oriented approach
- Professional boundaries maintenance
- Housekeeping skills
- Log updating
- Menu planning
- Multitasking and organization
- Food preparation and handling
- Activities of daily living management
- Walking rounds
- Behavior observation
Certification
First Aid
Food
CPR
Timeline
BHT
Cenikor
05.2025 - Current
Kitchen Staff Member
Courtyards of Pasadena
02.2025 - 06.2025
Team Member
Panara Bread
08.2024 - 01.2025
High School Diploma -
Jack Yates