Susan Ntende
Buckeye,AZ
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
8
8
years of professional experience
Work History
BHT
JUSTLIV BEHAVIORAL HOME.
08.2025 - Current
- Mentored new Behavioral Health Technicians joining the team, sharing best practices and helping them acclimate quickly to their new role responsibilities.
- Performed client intake procedures according to internal standards for new admissions.
- Taught clients how to complete basic household chores and prepare food.
- Contributed to continuous quality improvement initiatives within the facility, enhancing overall service delivery and patient satisfaction levels.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
- Supported client using principles of applied behavior analysis.
- Charted on each patient daily.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
BHT
AROMA RESIDENTIAL HOMES
02.2025 - 08.2025
- Facilitated on-site activities, support groups, and outings for clients.
- Maintained detailed documentation of patient progress, enabling effective adjustments to treatment plans as needed.
- Conducted client rounds to check on residents.
- Searched resident belongings prior to and during stays.
- Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy and trust among clients.
- Assisted patients in developing individualized goals for recovery and provided ongoing support throughout the process.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Collaborated closely with mental health professionals with treatment plan implementation.
Certified Nursing Assistant
The Key Senior Home Care
03.2018 - 09.2020
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
- Assisted in rehabilitation of patients, facilitating quicker recovery with exercise and mobility support.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Education
Associate of Science - Nursing
Highline College
Seattle, WA08-2022
Bachelor of Arts - Procurement And Supply Chain Management
Makerere University
Kampala Ug01-2013
Skills
- Time management
- Multitasking
- Excellent communication
- Attention to detail
- Flexible and adaptable
- Data entry
- Customer relations
- Critical thinking
- Active listening
Languages
English
Luganda
Timeline
BHT
JUSTLIV BEHAVIORAL HOME.
08.2025 - Current
BHT
AROMA RESIDENTIAL HOMES
02.2025 - 08.2025
Certified Nursing Assistant
The Key Senior Home Care
03.2018 - 09.2020
Associate of Science - Nursing
Highline College
Bachelor of Arts - Procurement And Supply Chain Management
Makerere University