Donna Engh
Sycamore,IL
Summary
Quality Administrator with [Number] years of documented quality control success. Develops specific and measurable goals, improvements and standards to continuously and consistently improve quality and reduce and eliminate errors. Successfully audits and maintains product accuracy and timely delivery resulting in customer satisfaction. Initiates quality-related SOP training and enforces procedural adherence.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Quality Administrator
3M
07.1996 - 10.2023
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Evaluated quality problems and performed assessments to identify and resolve issues.
- Improved quality processes for increased efficiency and effectiveness.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Coordinated and oversaw periodic audits to evaluate product quality and safety and address non-conformances.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Increased customer satisfaction through adherence to quality standards and customer requirements.
- Wrote and implemented new rework procedures to standardize processes and streamline workflow.
- Determined quality department standards, practices, and procedures.
- Established and tracked quality department goals and objectives.
- Tracked quality issues with external customers, suppliers, and internal plant operations.
- Recorded, analyzed, and distributed statistical information.
- Implemented new quality assurance and customer service standards.
3M Warehouse Operator
Burton Placement Services
10.1995 - 07.1996
- Loaded, unloaded, and moved material to and from storage and production areas.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Checked packages and merchandise for damage and notified vendors.
- Used forklifts and pallet jacks to relocate products.
Certified Nursing Assistant
DeKalb County Rehab And Nursing Center
04.1993 - 10.1995
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Education
Associate of Science - Certified Nuring
Rock Valley College
Rockford, IL09.1991
Skills
- Continuous Improvement
- Supplier Relationship Management
- Quality Processes
- Familiarity With Quality Standards
- Excellent Researching Skills
- Statistical Analysis Skills
- Analytical Mindset
- Operational Improvements
- Documentation Control
Certification
- Microsoft Access advanced Training - 2000-2004
Timeline
Quality Administrator
3M
07.1996 - 10.2023
3M Warehouse Operator
Burton Placement Services
10.1995 - 07.1996
Certified Nursing Assistant
DeKalb County Rehab And Nursing Center
04.1993 - 10.1995
Associate of Science - Certified Nuring
Rock Valley College