Luiz Gustavo Da Fonseca Gaioso Chaves
Cypress
Summary
Certified Project Management Professional (PMP®) and Lean Six Sigma Green Belt, with over three years of experience in leading cross-functional projects in manufacturing and operations. Demonstrated ability to successfully plan and execute new product launches, process improvements, and supplier quality programs across the U.S. And Mexico. Skilled in team coordination, budget management, and timeline adherence, resulting in enhanced quality, compliance, and customer satisfaction. Trilingual in English, Portuguese, and Spanish, facilitating effective communication in diverse environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Quality Administrator
Daikin Comfort Technologies
Waller
11.2024 - Current
- Collaborated with New Product Launch and PMO teams to schedule and release new products, coordinating mock trials and pilots prior to full production.
- Led implementation of serial-plate traceability systems across Daikin North America and Daikin Mexico, ensuring compliance and enhancing part tracking.
- Designed Incoming Material Verification Plan, reducing supplier nonconformances by 45%.
- Applied Agile and Lean Six Sigma methods to streamline workflows and minimize inspection cycle times.
- Resolved quality issues through collaboration with engineering, production, and suppliers, improving uptime and line performance.
- Enhanced unit traceability accuracy by 60%.
- Shortened product launch validation cycles by 25%.
- Facilitated effective communication among teams to ensure seamless project execution.
Quality Control Inspector II
Daikin Comfort Technologies
Waller
10.2023 - 11.2024
- Conducted First Article Inspections (FAI) and incoming quality checks for HVAC components.
- Performed root cause analysis on quality failures, implementing corrective actions that improved product reliability by 20%.
- Achieved 30% increase in defect detection accuracy through refined inspection methodologies.
- Streamlined inspection processes, reducing time by 20% with standardized documentation.
- Supported process improvement initiatives utilizing Lean Six Sigma tools to minimize waste and rework.
- Enhanced inspection protocols, bolstering product reliability and customer satisfaction.
- Evaluated supplier performance based on quality metrics, facilitating improved supplier relationships and product quality.
Assistant Project Manager
Wingstop
Cypress
10.2021 - 10.2023
- Project Coordination: Supported the planning and execution of various store development and renovation projects, ensuring they were completed on time and within budget.
- Team Collaboration: Worked closely with cross-functional teams, including contractors, suppliers, and internal stakeholders, to align project goals, and resolve issues quickly.
- Budget Management: Assisted in monitoring project budgets and tracking expenses, helping to minimize costs without compromising quality standards.
- Scheduling and Resource Allocation: Coordinated project schedules, allocated resources efficiently, and managed timelines to maintain project momentum, and avoid delays.
- Quality Assurance: Implemented quality checks at each project stage, identifying and addressing potential issues early to uphold Wingstop's brand standards.
- Vendor Management: Negotiated with suppliers and managed vendor relationships to ensure the timely delivery of materials and services, supporting smooth project workflows.
- Risk Assessment: Conducted risk assessments and contributed to contingency planning, proactively identifying and mitigating potential project risks.
- Successfully supported the completion of six new store openings and renovations within the projected timelines and budgets.
- Improved project timeline efficiency by 48% through optimized scheduling and proactive resource allocation.
Quality Control Specialist
ESB Light, Brazil
Manaus
03.2020 - 09.2020
- Developed and maintained a comprehensive database of product defects, facilitating improved analysis and tracking.
- Implemented processes to monitor product quality over time, resulting in a 12% reduction in recurring defects.
- Collaborated with cross-functional teams to identify root causes of defects, and recommend corrective actions.
- Investigated customer complaints and developed corrective actions, which increased customer satisfaction by 38%.
- Improved defect detection rate by 63% through enhanced inspection protocols.
- Achieved a 25% reduction in customer complaints.
Education
Bachelor of Science - Business Management
Western Governors University
Salt Lake City, UTSkills
- Project life cycle management
- Scope, schedule, and cost control
- Risk analysis and mitigation
- Stakeholder communication and engagement
- Change and issue management
- Performance reporting and KPIs
- Earned value management (EVM)
- PMO governance
- Process improvement methodologies
- Agile, waterfall, and hybrid methodologies
- Lean Six Sigma principles
- Quality management systems (QMS)
- ISO 9001 compliance
- Resource planning and allocation
- Microsoft Project proficiency
- Excel data analysis
- SharePoint collaboration tools
- Jira project tracking
- Smartsheet project management
Certification
- PMP, Project Management Institute, 03/01/25
- Google Project Management Certificate, Google, 2024
- Lean Six Sigma Green Belt, Educate 360, 2024
Languages
- Portuguese
- Spanish
- English
Timeline
Quality Administrator
Daikin Comfort Technologies
11.2024 - Current
Quality Control Inspector II
Daikin Comfort Technologies
10.2023 - 11.2024
Assistant Project Manager
Wingstop
10.2021 - 10.2023
Quality Control Specialist
ESB Light, Brazil
03.2020 - 09.2020
Bachelor of Science - Business Management
Western Governors University