Donna Epkins

Dedicated and customer-focused professional with a proven track record in delivering exceptional service within the travel sector. Adept at cultivating positive customer experiences through effective communication, problem-solving, and a commitment to exceeding expectations. Possessing strong interpersonal skills, I am capable of building rapport with diverse clientele, ensuring their needs are met with efficiency and professionalism.

My experience as a Customer Service Representative has honed my ability to navigate challenging situations with tact and diplomacy, consistently resolving issues to the satisfaction of both the customer and the company. Proficient in utilizing AERO, JET, AIMS TEAMS and Valero apps, I am well-versed in maintaining accurate records, processing transactions, and providing timely and accurate information.

Known for my empathetic approach, I excel in understanding customer concerns and tailoring solutions to address their specific needs. My commitment to continuous learning allows me to stay abreast of industry trends, ensuring that I can provide up-to-date information and assistance to customers.