Hi, I’m
DONNA FAYE COOK
Surprise,AZ
Summary
Experienced communicator with a proven track record of fostering comfort and connection in various environments. Skilled in providing care and support to individuals, ensuring they never feel isolated. Possesses strong communication and negotiation abilities, adept at navigating multiple deadlines effectively. Dedicated to maintaining harmony and meeting the diverse needs of individuals in unfamiliar settings.
Overview
13
years of professional experience
Work History
Dysart Unified School District
School Bus Aide
12.2024 - Current
Job overview
- Helped students with physical and mental disabilities to board, disembark and ride bus.
- Documented disciplinary and behavioral incidents in tailored reports.
- Built and maintained positive relationships with teachers, students and parents.
- Maintained clean and sanitary bus by cleaning and removing trash at end of each route.
- Supervised and assisted special-needs passengers, offering individual adult attention during transport.
- Demonstrated proper use of wheelchair lift, wheelchair tie-downs and orthopedic devices for handicapped passengers.
- Maintained clean, tidy and obstruction-free bus interior.
- Completed thorough bus inspections before and after each trip.
- Accompanied driver throughout assigned routes on each school day.
- Calmed unruly students during bus rides and helped prevent repeated disruptions.
Alliance Properties AZ LLC
OWNER/Property Manager/Agent/Broker
05.2012 - Current
Job overview
- Built a full-service real estate brokerage, specializing in Property Management of Single Family homes.
- In charge of all real estate contracts for buying or selling clients' properties.
- Managed all rental houses from marketing the rental house to the leasing of the property Collecting Rent Paying TPT Taxes monthly on behalf of owners Paying owner draws from the income of rents Overseeing all maintenance on rental properties, to included hiring vendors, scheduling, and paying bills Maintaining required bank accounts for the Property Management and Real Estate business according to laws by the Arizona Department Of Real Estate.
- Established and developed real estate agency, driving recruitment and operational growth.
- Worked closely with clients to facilitate appropriate loans, inspections and credit reports.
- Collected fees and documented payment processes for property transactions.
- Compared properties possessing similar features to determine competitive market prices.
- Obtained agreements from property owners to place properties for sale or lease with my real estate firm.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Communicated effectively with owners, residents, and on-site associates.
- Collected and maintained careful records of rental payments and payment dates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Negotiated contracts with buyers and sellers to maximize customer savings.
Convergent Outsourcing
Collection Agent
02.2022 - 08.2023
Job overview
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained high volume of calls and met demands of busy and productive group.
- Verified compliance with relevant laws, regulations and best practices related to customer account management.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Documented customer payment interactions and account statuses for future reference.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Responded to customer inquiries and provided detailed account information.
- Processed debtor payments and updated accounts to reflect new balance.
Education
Grant Union High SchoolJohn Day, OR
High School Diploma
05.1982
University Overview
- Active in High School activities including:
- Graduated with Honors
- Band (Orchestra)
- Jazz Band
- Cheerleading
- Dance Team
- Volleyball
- School Theater
- Student Government
- Teacher's Aide
- GPA: 4.0
American Banking AssociationWest Palm Beach, FL
Associate of Science from Banking and Finance
University Overview
- Volunteer, Student Services and Finance Center
- Graduated top 10% of the class.
- Placed in Banking Center in Del Ray Beach, FL as teller, account representative, assistant manager, First State Bank of Lantana.
- Worked with retirees and an older demographic of clientele for banking and investing needs.
University Of OregonEugene, OR
from Psychology, Communications
University Overview
- Studied at U of O for 3 years before moving out of state.
- Double major in Psychology and Communications
- Involved in Jazz Dance performances on stage with a Jazz Troupe.
- Attended full-time classes while also working on campus full-time.
Skills
- Teamwork
- Accomplished Business Owner with significant background
- Operating Real Estate business and small crafting company Skilled in overseeing marketing and business development, bookkeeping and accounting
- Financial management, and customer service Build and develop personnel through mentoring and on-the-job training
- Skilled team player with a strong background in Customer Service environments
- Works well independently to handle assignments and always ready to go beyond basics assignments
- Quick learner with good computer abilities
- Business development, Teacher
- Business Owner, Team player
- Closing, Teamwork
- Contracts, Verbal communication
- Customer relations
- Customer Service
- Financial management
- Hiring
- Marketing
- Mentoring
- Office processes
- Property Management
- Real Estate
- Enjoys working one -on-one with clients and people Communicating and encouraging
Hobbies and Interests
Avid reader, biblical, fiction, Christian Fiction, Philanthropy, Attend Church weekly, Teaching crafts, Teaching Bible Studies, General communication and conversation
Timeline
School Bus Aide
Dysart Unified School District
12.2024 - Current
Collection Agent
Convergent Outsourcing
02.2022 - 08.2023
OWNER/Property Manager/Agent/Broker
Alliance Properties AZ LLC
05.2012 - Current
University Of Oregon
from Psychology, Communications
Grant Union High School
High School Diploma
American Banking Association
Associate of Science from Banking and Finance
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