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Brianna Katzer
Surprise,Az
Summary
Skilled in administrative support within fast-paced healthcare environment. Developed strong communication and multitasking skills, along with proficiency in medical terminology and data management. Proven ability to manage patient records efficiently while ensuring compliance with confidentiality standards. Looking to transition into new field where these abilities can drive success, efficiency and help for others.
Overview
1
1
year of professional experience
1
1
Certification
Work History
House Unit Secretary
Tenet Health
11.2025 - Current
- Managed patient records and maintained confidentiality in compliance with healthcare regulations.
- Assisted medical staff by preparing charts and ensuring timely access to necessary information.
- Utilized electronic health record (EHR) systems for efficient data entry and retrieval of patient information.
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered up to 25 telephone calls a shift to offer office information, answer questions, and direct calls to staff.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Completed patient consults and phone calls to other facilities to ensure smooth discharge or transfers.
- Maintained contact with physicians, nurses and other healthcare personnel.
- Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
- Maintained current and accurate medical records for patients.
- Served as a liaison between the unit secretary team and other departments within the hospital, fostering strong working relationships that benefited overall facility function.
Patient Care Technician
Tenet Health
12.2024 - Current
- Assisted nursing staff in delivering patient care, ensuring comfort and safety.
- Monitored vital signs and reported changes to medical team for timely interventions.
- Maintained cleanliness and organization of patient areas, promoting infection control standards.
- Provided support during patient activities, enhancing mobility and independence for up to 16 patients a day.
- Documented patient information accurately in electronic health records for effective communication.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Delivered compassionate end-of-life care, offering comfort and dignity to patients in their final stages.
Education
Associate of Science - Dental Hygiene
Maricopa Community Colleges, Estrella Mountain Community College
Avondale, AZ04-2027
Skills
- Incoming call reception
- Customer service
- Telephone reception
- HIPAA compliance
- Patient chart maintenance
- Unit secretary training
- CPR certified
- BLS certified
- Professional telephone etiquette
- Electronic record keeping
- Data entry software
- Adaptable and flexible
- Organization and time management
- Problem-solving
Certification
- CPR certified
- BLS certified
Interests
Timeline
House Unit Secretary
Tenet Health
11.2025 - Current
Patient Care Technician
Tenet Health
12.2024 - Current
Associate of Science - Dental Hygiene
Maricopa Community Colleges, Estrella Mountain Community College