Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Donna Ferro

Worcester

Summary


Social Work Professional poised to drive impactful outcomes through strategic program management and client advocacy. Proven track record of fostering collaborative team environments and adapting to evolving challenges. Expertise in case management, crisis intervention, and resource coordination, combined with strong focus on achieving results. Recognized for reliability, leadership, and client-centered approach.

Overview

23
23
years of professional experience

Work History

Social Work Manager

Fallon Health
02.2007 - Current
  • Implemented evidence-based interventions to address clients'' unique challenges and promote well-being across diverse populations served.
  • Reduced caseload backlog by optimizing workflow processes and prioritizing high-need cases.
  • Advocated for clients'' needs by participating in policy discussions at local, state, and national levels, influencing change within the social work field.
  • Coordinated crisis response efforts during emergency situations, ensuring timely support for individuals affected by natural disasters or other traumatic events.

Director of Social Services

Worcester Skilled Care Center
11.2004 - 02.2007


  • Oversee services for 103 residents with diagnoses including: TBI, ABI, and other neurobehavioral issues.
  • Provide supervisory services for Licensed Social Workers.
  • Provide individual and group therapy to both, residents and families.

Residential Director

Seven Hills Foundation
05.2002 - 11.2004
  • Enhanced the facility''s reputation by maintaining a high standard of care and ensuring compliance with state regulations.
  • Improved resident satisfaction by implementing new programs and activities tailored to their needs and preferences.
  • Achieved high levels of resident satisfaction through consistent delivery of exceptional care services, personalized attention, and genuine compassion.
  • Supervise a 15 person group home, addressing the needs of individuals diagnosed with DD.
  • Responsible for preparing ISP and behavioral programs.
  • Foster interpersonal relationships between family members, residents, and staff.

Education

Master of Arts - Social Work (MSW)

Rutgers School of Social Work
05-2001

Skills

  • Housing stability initiatives
  • Family engagement support
  • Disability support services
  • Cultural awareness
  • One-on-one counseling
  • Psychological evaluation
  • Clinical mentorship
  • Compassionate elderly support
  • Client representation
  • Critical analysis skills
  • Support for individuals with disabilities
  • Psychosocial intervention skills

Interests

  • Avid Audio Book consumer
  • Enjoy participating in community fitness activities for overall physical and mental well-being
  • Documenting and sharing travel experiences
  • Backpacking and Hiking
  • Enjoy hobbies that combine physical activity with outdoor exploration

Timeline

Social Work Manager

Fallon Health
02.2007 - Current

Director of Social Services

Worcester Skilled Care Center
11.2004 - 02.2007

Residential Director

Seven Hills Foundation
05.2002 - 11.2004

Master of Arts - Social Work (MSW)

Rutgers School of Social Work

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