Donna Fink

Work History

IKEA

08.2020 - Current

Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Promoted teamwork among colleagues by proactively assisting others when needed.
Dispatched installers for kitchen cabinets in several different states.
Acquired Certificates of Insurance
Processed Purchase Orders
Light accounting responsibilities

Baileys Moving and Storage

11.2016 - 11.2017

Maintained accurate records of all relocations, facilitating easy access to information for future reference or audits.
Collaborated with team members to coordinate complex moves, resulting in successful transitions for clients.
Coordinated seamless relocations for clients, utilizing strong project management skills and attention to detail.
Conducted post-move follow-ups with clients to gauge satisfaction levels and identify areas for improvement in future services offered by the company.
Reduced client stress during relocations by providing exceptional customer service and empathetic support.
Provided comprehensive pre-move consultations for clients, setting expectations and addressing concerns before the relocation process began.
Devised creative problem-solving techniques to overcome unexpected obstacles during relocations, ensuring smooth transitions for clients.
Coordinated shipments, determining timely transport of goods from point of origin to final destination.

W.E. O'Neil Construction

05.2015 - 10.2015

Provided accurate forecasting of labor hours, material costs, and equipment needs for successful project completion.
Assisted in the development of company-wide estimating policies and procedures, ensuring consistency in approach across all projects.
Developed comprehensive project estimates for winning bids, utilizing industry-specific knowledge and expertise.
Completed thorough reviews of subcontractor quotes, ensuring alignment with project requirements and budget constraints.
Delivered comprehensive reports outlining finalized estimates aligned with scope documents for management review.

Mesa Moving & Storage

01.2013 - 09.2014

Surveyed properties for local, interstate and international relocations.
Exceptional face to face and over the phone customer service.
Established accurate weight, estimate and space required for all household goods to be relocated.

Johnson's Storage and Moving

02.2011 - 10.2012

Booked, scheduled and coordinated local household goods relocations.
Assisted sales staff in preparing detailed relocation proposals.
Coordinated relocations with 3rd party companies.
Managed all activities regarding customer relocations such as claims, delays and any other issues/needs.
Served as a liaison between internal departments such as production, logistics, finance, ensuring seamless end-to-end management of client accounts.