Donna Flagg
Portland,CT
Summary
Skilled worker with the ability to perform a variety of tasks including superior customer service. Detail oriented with strong organizational abilities. I work independently and within teams in a fast paced environment. Flexible work and shift schedule. Excellent work performance and attendance record.
Overview
38
38
years of professional experience
Work History
Administrative Assistant
Metro Property Management
06.2023 - 02.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Quickbooks online
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Strong organization skills
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Executed record filing system to improve document organization and management.
- Volunteered to help with special projects of varying degrees of complexity.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Knowledge of accounts payable
- knowledge of accounts receivable
- Research/problem solving
- Attention to detail
- Created and maintained databases to track and record customer data.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Managed filing system, entered data and completed other clerical tasks.
Veterinary Assistant/Receptionist
Bolton Veterinary Hospital
08.2020 - 06.2023
- Client check ins
- Restrain and comfort animals for examinations and procedures
- Check out clients and process payments
- Clean and disinfect all areas
- Preform basic lab testing
- Appointment scheduling
- Reconciling end of day accounts
- Greeting clients
Pet Sitter
Home Buddies
07.2012 - 10.2018
- Exercised animals regularly with walks and rigorous play activities
- Managed and ensured pet safety and wellness in owners' absence
- Administering medication when needed
Home Health Aide
Home Health
02.2011 - 06.2012
- Promoted development of healthy lifestyle to meet health and wellness objectives
- Traveled to clients' homes to provide healthcare services and promote continuity of care
- Assisted patients with handling daily chores and errands by transporting to appointments
- Cleaning personal spaces and purchasing supplies
Corporate Travel Agent
US Travel Systems
03.1986 - 09.1995
- Set up flights, hotels and ground transportation for individuals and groups
- Reached out to airlines, hotels, rental car companies and other services to proactively resolve issues
- Responded to clients questions, issues and complaints and implemented appropriate solutions
Education
Certification Quickbooks Online
Intuit - Remote01.2024
Certification - Veterinarian assistant
Middlesex community college
Middletown, CT09.2020
Certification - Nursing Assistant
Medical Training Academy
Waterbury, CT01.2020
Certification - Medical Assistant
Porter And Chester Institute
Enfield, CT06.2010
Skills
- Outstanding communication skills
- Superior customer service
- Direct animal care
- Greeting visitors with positive and professional manner
- Computer Skills
- Attention to detail
- Front Desk
- Data entry
- Accounts payable
- Accounts receivable
- Bookkeeping
- Quickbooks online
Timeline
Administrative Assistant
Metro Property Management
06.2023 - 02.2024
Veterinary Assistant/Receptionist
Bolton Veterinary Hospital
08.2020 - 06.2023
Pet Sitter
Home Buddies
07.2012 - 10.2018
Home Health Aide
Home Health
02.2011 - 06.2012
Corporate Travel Agent
US Travel Systems
03.1986 - 09.1995
Certification Quickbooks Online
Certification - Veterinarian assistant
Middlesex community college
Certification - Nursing Assistant
Medical Training Academy
Certification - Medical Assistant
Porter And Chester Institute
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