Donna Flagg
Portland,CT
Summary
Skilled worker with the ability to perform a variety of tasks including superior customer service. Detail oriented with strong organizational abilities. I work independently and within teams in a fast paced environment. Flexible work and shift schedule. Excellent work performance and attendance record.
Overview
38
38
years of professional experience
Work History
Administrative Assistant
Metro Property Management
Glastonbury, CT
06.2023 - 02.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Quickbooks online
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Strong organization skills
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Executed record filing system to improve document organization and management.
- Volunteered to help with special projects of varying degrees of complexity.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Knowledge of accounts payable
- knowledge of accounts receivable
- Research/problem solving
- Attention to detail
- Created and maintained databases to track and record customer data.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Managed filing system, entered data and completed other clerical tasks.
Veterinary Assistant/Receptionist
Bolton Veterinary Hospital
Bolton, CT
08.2020 - 06.2023
- Client check ins
- Restrain and comfort animals for examinations and procedures
- Check out clients and process payments
- Clean and disinfect all areas
- Preform basic lab testing
- Appointment scheduling
- Reconciling end of day accounts
- Greeting clients
Pet Sitter
Home Buddies
South Windsor, CT
07.2012 - 10.2018
- Exercised animals regularly with walks and rigorous play activities
- Managed and ensured pet safety and wellness in owners' absence
- Administering medication when needed
Home Health Aide
Home Health
Enfield, CT
02.2011 - 06.2012
- Promoted development of healthy lifestyle to meet health and wellness objectives
- Traveled to clients' homes to provide healthcare services and promote continuity of care
- Assisted patients with handling daily chores and errands by transporting to appointments
- Cleaning personal spaces and purchasing supplies
Corporate Travel Agent
US Travel Systems
Hartford, CT
03.1986 - 09.1995
- Set up flights, hotels and ground transportation for individuals and groups
- Reached out to airlines, hotels, rental car companies and other services to proactively resolve issues
- Responded to clients questions, issues and complaints and implemented appropriate solutions
Education
Certification Quickbooks Online
Intuit - Remote01.2024
Certification - Veterinarian assistant
Middlesex community college
Middletown, CT09.2020
Certification - Nursing Assistant
Medical Training Academy
Waterbury, CT01.2020
Certification - Medical Assistant
Porter And Chester Institute
Enfield, CT06.2010
Skills
- Outstanding communication skills
- Superior customer service
- Direct animal care
- Greeting visitors with positive and professional manner
- Computer Skills
- Attention to detail
- Front Desk
- Data entry
- Accounts payable
- Accounts receivable
- Bookkeeping
- Quickbooks online
Timeline
Administrative Assistant
Metro Property Management
06.2023 - 02.2024
Veterinary Assistant/Receptionist
Bolton Veterinary Hospital
08.2020 - 06.2023
Pet Sitter
Home Buddies
07.2012 - 10.2018
Home Health Aide
Home Health
02.2011 - 06.2012
Corporate Travel Agent
US Travel Systems
03.1986 - 09.1995
Certification Quickbooks Online
Certification - Veterinarian assistant
Middlesex community college
Certification - Nursing Assistant
Medical Training Academy
Certification - Medical Assistant
Porter And Chester Institute