Donna Fontenot
Houston,Texas
Summary
Dedicated and accomplished Quality Engineer with more than 15 years of experience in Software Quality Assurance, delivering high-quality software for Web applications and Client/Server systems. Experience in test planning, execution, coordinating, and reporting of all test activities. Skilled in Agile and Waterfall methodologies with strong leadership, communication and problem-solving skills for driving organizational efficiency.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Aspen Unified Scheduling (AUS) QE Lead
ASPEN TECHNOLOGY, INC.
Houston, Texas
06.2021 - 07.2024
- Directed quality engineering processes within Agile development environments, driving compliance with high software standards while leading a team of quality engineers and reporting directly to the Director of Quality
- Collaborated in Daily Scrum, Sprint Planning, and Retrospective meetings with Scrum Master, Product Owners, and Agile team members to promote team alignment
- Leveraged collaboration to create cohesive test strategies and alignment of testing goals within the team
- Displayed proficiency in integration, functional, regression, exploratory, and performance testing through the creation and updating of detailed test procedures
- Executed comprehensive and accurate test cases in alignment with user story requirements to ensure high product quality
- Report sprint testing status during the daily Scrum meetings
- Collaborated with software development and product management to resolve defects
- Managed the defect triage process and delivered weekly defect status reports
- Achieved optimized defect tracking through streamlined processes improving software quality and reducing issue resolution time by 30%
- Analyzed critical defects through root cause investigation and implemented corrective actions, resulting in enhanced system reliability
- Served as a liaison between product management, developers, and customers to address defects and establish baseline requirements
- Leveraged historical data to contribute to project estimates, leading to better resource allocation
- Maintained close collaboration with Release Management for seamless compliance of release processes, encompassing planning through deployment
Aspen Petroleum Scheduling (APS) QE Lead
ASPEN TECHNOLOGY, INC.
Houston, Texas
06.2010 - 06.2021
- Managed all test-related tasks for Aspen Tech's Scheduling portfolio, ensuring on-time and within-budget project completion while achieving substantial improvements in quality metrics and minimizing post-release problems
- Drove substantial enhancement of APS quality metrics by increasing automation test suite by 42%
- 25% decrease in onboarding time achieved by implementing enhanced QA training programs
- Raised defect detection percentage by 25% through the implementation of data-oriented techniques for making informed decisions
- Developed comprehensive new and regression test cases ensuring flawless functionality post-deployment
- Enhanced customer satisfaction and product reliability through the development of customer end to end test scenarios
- Conducted on-site visits to customer locations analyzing workflows and integrating the obtained insights into comprehensive regression tests, resulting in improved accuracy and efficiency
- Resolved technical issues through close collaboration with customers, resulting in heightened customer satisfaction
- Achieved measurable project success through collaborative efforts with customers, product managers, and developers to align testing strategies with business goals
- Responded to emergency scheduling changes promptly, minimizing disruptions to operations
- Mentored new hires, ensuring comprehensive understanding of company programs, leading to improved team performance
- Increased team productivity and product reliability by organizing knowledge sharing sessions
- Contributed to the quality management system certification process, including ISO 9001
Senior Staff Quality Engineer
ASPEN TECHNOLOGY, INC.
Houston, Texas
06.2001 - 06.2010
- Initiated and directed QA operations resulting in enhanced product quality, customer satisfaction and lesser bugs
- Designed and executed test plans for product validation and reliability testing
- Ensured the delivery of high-quality software performance and user satisfaction by executing precise and accurate test cases
- Ensured comprehensive coverage of technical and business requirements by identifying test needs
- Performed different types of tests for reliable software operation and efficiency
- Directed performance testing initiatives, resulting in a 20% increase in application speed and reliability
- Reported defects and managed resolution while facilitating re-testing in a timely manner
- Collaborated with quality team members and leaders to monitor conformance to quality standards
Test Lead (Aspen Plantelligence)
ASPEN TECHNOLOGY, INC.
Houston, Texas
02.1999 - 06.2001
- Accountable for leading daily QE test activities, scheduling plans, and managing team workflows to optimize efficiency
- Wrote and updated manual test cases for team use, maintaining optimal organization for maximum productivity
- Promoted effective collaboration among departments, enhancing test coverage and optimizing project outcomes
- Executed use case testing leading to the identification of critical issues and an enhancement in system reliability
Senior Test Engineer
INPUT/OUTPUT, INC.
Stafford, Texas
08.1998 - 02.1999
- Led Y2K review and strategizing to guarantee system adherence and reliability, resulting in no downtime
- Led cross-functional teams, ensuring Y2K compliance for seamless transitions and stable operations
- Generated testing strategies and methodologies, detecting and mitigating possible system threats
- Authored precise and thorough Y2K test documentation for effective compliance testing
Test Lead
MCI WORLDCOM, INC.
The Woodlands, Texas
08.1997 - 08.1998
- Supervised and coordinated a team of testers to execute manual tests, resulting in timely project completion and adherence to budget constraints
- Formulated comprehensive test plans and performed functional and regression tests
- Analyzed and documented business requirements to create test plans, cases, and scripts
- Managed detailed test case evaluations to guarantee precision and comprehensiveness, resulting in fewer post-release bugs
- Collaborated with development teams to ensure quality of product releases
- Tracked progress against project timelines and communicated any delays or risks appropriately
Technical Test Lead
LORAL/LOCKHEED MARTIN, INC./NASA
Houston, Texas
06.1994 - 08.1997
- Led technical testing for subsystems of the International Space Station (ISS)
- Conducted rigorous testing on IMARS, PDAC and CMILP subsystems to ensure adherence to design specifications
- Developed, documented, and executed detailed test plans for manual tests
- Guided and trained NASA User community to foster knowledgeable and proficient users
- Collaborated with the development team to review and analyze test cases and system requirements
- Reviewed change requests submitted by developers for accuracy and completeness before approving
- Facilitated in product design reviews to provide input on functional requirements, product designs, schedules, or potential problems
Education
M.S. - Industrial Education Technology
PRAIRIE VIEW A&M
Prairie View, TexasB.S. - Computer Engineering
PRAIRIE VIEW A&M
Prairie View, TexasSkills
- Scaled Agile Framework
- Agile & Waterfall Methodologies
- Agile Leadership
- Servant Leadership
- Software Development Lifecycle (SDLC)
- Agile Testing
- Requirements Analysis
- Agile Project Management
- Test Management
- Software Quality Assurance
- Test Planning
- Manual Testing
- Function Testing
- Regression Testing
- DevOps
- Python
- SQL
- Scrum
Certification
- Certified SAFe 6 Agilist, Scaled Agile Framework, 08/24
- Certified SAFe 5 Agilist, Scaled Agile Framework, 03/23
Professional Development
- MLOps Essentials: Model Deployment and Monitoring, 05/24
- Machine Learning with Python: Foundations, 05/24
- Learning Docker, 03/24
- DevOps Foundation, 01/24
Activities
- Recipient of Aspen Tech Quality Awards
- Volunteered time on activities ranging from community care work, environmental work, conservation projects and fundraising for community projects or charities via the Aspen Tech Gives Back Committee.
Timeline
Aspen Unified Scheduling (AUS) QE Lead
ASPEN TECHNOLOGY, INC.
06.2021 - 07.2024
Aspen Petroleum Scheduling (APS) QE Lead
ASPEN TECHNOLOGY, INC.
06.2010 - 06.2021
Senior Staff Quality Engineer
ASPEN TECHNOLOGY, INC.
06.2001 - 06.2010
Test Lead (Aspen Plantelligence)
ASPEN TECHNOLOGY, INC.
02.1999 - 06.2001
Senior Test Engineer
INPUT/OUTPUT, INC.
08.1998 - 02.1999
Test Lead
MCI WORLDCOM, INC.
08.1997 - 08.1998
Technical Test Lead
LORAL/LOCKHEED MARTIN, INC./NASA
06.1994 - 08.1997
M.S. - Industrial Education Technology
PRAIRIE VIEW A&M
B.S. - Computer Engineering
PRAIRIE VIEW A&M
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