Donna Gemeny
Westminster,MD
Summary
Detail oriented professional with over 20 years of experience in client and customer relations. Skilled in effective communication, problem solving, and team collaboration.
Overview
44
44
years of professional experience
Work History
Administrative Assistant
Freshfields Bruckhaus Deringer
Washington, DC
06.2007 - 12.2022
- Coordinated domestic and international travel plans, ensuring seamless itineraries for legal professionals.
- Supported executive calendar management and appointment scheduling for legal professionals.
- Organized legal documents for client meetings and court filings, enhancing preparation and compliance.
- Scheduled appointments between clients and customers and internal staff members.
- Assisted billing workflows and tracked invoices, contributing to accurate financial records for client accounts.
- Processed invoices for payment using accounting software applications.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Drafted letters, memos, reports, emails, presentations, and other written correspondence for management staff.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Maintained customer contact databases by updating information regularly. containing customer contact information.
- Supported project management by tracking deadlines and deliverables for teams.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
Office Manager
Schwartz and Son
Friendship Heights, MD
01.2005 - 05.2007
- Managed daily office operations and maintained a productive work environment.
- Coordinated schedules and meetings for staff and management teams to optimize time management.
- Oversaw office supplies inventory and implemented purchasing strategies to reduce costs and improve availability.
- Oversaw inventory of office supplies to ensure availability and efficiency. and placed new supply orders.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Developed and maintained filing systems for efficient document retrieval.
- Facilitated internal communications to strengthen collaboration and engagement among team members.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
Teacher
Gaithersburg Presbyterian Preschool
Gaithersburg, Maryland
08.1993 - 12.2004
- Developed engaging lesson plans for preschool-aged children.
- Created a nurturing classroom environment to support child development.
- Implemented age-appropriate educational activities and materials.
- Collaborated with parents to discuss children's progress and needs.
- Assessed children's learning styles to tailor instructional methods effectively.
- Facilitated communication among staff, parents, and administration for optimal support.
- Maintained a safe and orderly learning environment for all students.
- Built and strengthened positive relationships with students, parents, and teaching staff.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
- Developed and implemented lesson plans based on curriculum objectives.
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
- Supervised students throughout day, both in classroom and outside during breaks.
- Provided individualized instruction to meet the needs of all students.
- Participated in professional development workshops related to teaching methods or curriculum changes.
- Collaborated with colleagues to plan lessons that integrate various subject areas into a cohesive unit of study.
- Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance.
Insurance Agent
Andrew Gemeny & Son
Hyattsville, Maryland
03.1979 - 03.1985
- Advised clients on insurance coverage options and policy details.
- Educated clients about claims processes and assisted with submissions.
- Conducted policy renewals and provided updates to clients on changes.
- Processed insurance applications and maintained accurate client records.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
Education
Bachelor of Arts - Education
University of Maryland, College Park
College Park, MD05-1978
Skills
- Effective communication
- Attention to detail
- Problem solving
- Team collaboration
- Confidential document management
- Records administration
- Client relations
- Professional and mature
- Dedicated team player
- Resourceful
Affiliations
- Passionate quilter, sewer and stitcher
- Volunteer Foster for Cocker Spaniel Rescue, Baltimore, MD
Timeline
Administrative Assistant
Freshfields Bruckhaus Deringer
06.2007 - 12.2022
Office Manager
Schwartz and Son
01.2005 - 05.2007
Teacher
Gaithersburg Presbyterian Preschool
08.1993 - 12.2004
Insurance Agent
Andrew Gemeny & Son
03.1979 - 03.1985
Bachelor of Arts - Education
University of Maryland, College Park