Lena Johnson
Santa Rosa,CA
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
Work History
Administrative Assistant
Computer Technologies Program
Berkeley, CA
04.2024 - 09.2024
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Scheduled appointments between clients and customers and internal staff members.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Conducted research on various topics as requested by management.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Manager/Sales
Lorna Jane Activewear
San Francisco, CA
10.2015 - 02.2022
- Developed sales strategies to enhance brand visibility and market share.
- Led a high-performing sales team to achieve revenue goals and customer satisfaction.
- Established strong relationships with key accounts to drive product loyalty and sales.
- Conducted training sessions to improve team performance and product knowledge.
- Oversaw inventory management processes to ensure optimal stock levels for sales support.
- Recruited, trained, evaluated, coached, and mentored sales staff members as needed.
- Supported sales team members to drive growth and development.
Business Manager
Top 2 Bottom
California City, CA
11.2013 - 08.2015
- Managed daily operations to ensure efficient workflow across departments.
- Trained staff on best practices in operational procedures and company policies.
- Analyzed market trends to inform strategic decision-making for product offerings.
- Oversaw vendor relationships to secure favorable terms and improve supply chain efficiency.
- Managed a team of staff members, providing guidance and direction to ensure successful completion of projects.
- Determined customer needs and calculated payment options based on consultative sales process.
- Developed and implemented policies and procedures to improve operational efficiency.
Education
Administrator - Administration Assistance
Computer Technologies Program
06.2023 - 12.2023
Skills
- Administrative support
- Customer Support
- Effective communication
- Time management
- Computer Literacy
- Attention to detail
- Multitasking
- Team collaboration
- Communication
- Effective communication
- Resolving Issues
- Problem solving
- Multitasking
Timeline
Administrative Assistant
Computer Technologies Program
04.2024 - 09.2024
Administrator - Administration Assistance
Computer Technologies Program
06.2023 - 12.2023
Manager/Sales
Lorna Jane Activewear
10.2015 - 02.2022
Business Manager
Top 2 Bottom
11.2013 - 08.2015