DONNA GODWIN
Meridian,USA
Summary
Dedicated and performance-driven Patient Access and Revenue Cycle Manager with over 15 years of experience in healthcare operations, billing, and administrative leadership. Skilled in streamlining processes, improving patient access workflows, and implementing EMR systems. Proven record of enhancing revenue cycle efficiency, training teams, and maintaining compliance with healthcare regulations.
Overview
19
19
years of professional experience
Work History
Patient Access Manager
Whitfield Regional Hospital
Demopolis, AL
08.2023 - Current
- Directs and coordinates all registration, pre-certification, authorization, and discharge functions across hospital departments.
- Oversees staffing, training, and performance management of registration and patient access staff.
- Leads EMR system implementation (Meditech Expanse) to optimize efficiency and accuracy.
- Monitors revenue cycle metrics to ensure strategic financial and operational goals are achieved.
Office Manager
Rush/Ochsner
Meridian, MS
10.2021 - 05.2023
- Managed clinic operations, budgets, and payroll for multidisciplinary medical offices.
- Supervised administrative and clinical staff to ensure efficient patient flow and regulatory compliance.
- Developed and implemented new office procedures, improving overall staff performance and patient satisfaction.
- Ensured compliance with HIPAA, OSHA, and healthcare laws.
Billing & Collections Manager
Rush Foundation Hospital
Meridian, MS
10.2019 - 02.2021
- Directed billing and collections processes for hospital-based physicians and clinics.
- Supervised team of 15–25 employees; established goals and monitored department performance.
- Resolved complex billing and insurance issues, improving claims turnaround time.
- Collaborated with coding, cashiering, and customer service teams to optimize payment recovery.
Operations Manager II
Nuance Communications, Inc.
Remote
01.2011 - 12.2018
- Managed operational aspects of medical transcription and documentation services for hospital clients.
- Oversaw global teams, ensuring timely and accurate delivery of medical documentation.
- Led transition of 100+ hospitals to Nuance systems and improved customer satisfaction scores.
- Maintained performance metrics, payroll approvals, and client communications.
HIM Transcription Manager
Forrest General Hospital
Hattiesburg, MS
01.2007 - 12.2011
- Managed 34 employees, ensuring 24/7 transcription coverage and rapid turnaround.
- Implemented new dictation systems, reducing outsourcing and improving TAT.
- Collaborated with IT to maintain system performance and assisted with EPIC implementation.
Education
Certificate Program - Business Studies
Meridian Community College
Meridian, MSCertificate Program - Business Studies
Moore Career College
Meridian, MSSkills
- Revenue Cycle Management
- Patient Access Operations
- EMR / EHR Systems (Meditech, Epic)
- Team Leadership & Training
- Medical Billing & Collections
- Staff Supervision & Performance Management
- Insurance Verification & Authorization
- Process Improvement
- Payroll & Budget Management
- Compliance & Regulatory Oversight
Timeline
Patient Access Manager
Whitfield Regional Hospital
08.2023 - Current
Office Manager
Rush/Ochsner
10.2021 - 05.2023
Billing & Collections Manager
Rush Foundation Hospital
10.2019 - 02.2021
Operations Manager II
Nuance Communications, Inc.
01.2011 - 12.2018
HIM Transcription Manager
Forrest General Hospital
01.2007 - 12.2011
Certificate Program - Business Studies
Meridian Community College
Certificate Program - Business Studies
Moore Career College