Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yadira Reyes Garcia

San Antonio,TX

Summary

Patient Access leader with extensive experience managing hospital-based access operations in large, high-volume acute care environments. Collaborates with executive leadership and cross-functional teams to align operations with organizational, financial, and patient experience goals. Provides oversight of admissions, registration, ADT workflows, financial clearance, eligibility verification, and point-of-service collections while driving operational improvement through performance monitoring, denial prevention, and development of high-performing teams.

Overview

28
28
years of professional experience

Work History

Patient Access Manager

Conifer Health Solutions
San Antonio, TX
07.2024 - Current
  • Provide operational leadership for all Patient Access services supporting a 623-bed acute care hospital
  • Lead and develop a 32-member Patient Access team, ensuring staffing coverage and performance accountability
  • Direct Quality Assurance audits and corrective action planning to strengthen registration accuracy and compliance
  • Lead front-end denial prevention initiatives through workflow standardization and staff education
  • Partner with Director, CFO, and hospital leadership on performance trends and operational improvements
  • Support initiatives to improve efficiency, regulatory compliance, and patient experience across all access points

Charge Review Analyst

University Health System
San Antonio, TX
02.2024 - 06.2024
  • Supported revenue integrity through charge capture monitoring and audit review
  • Collaborated with clinical, coding, compliance, and finance teams to reduce denials and revenue leakage

Patient Access Manager

Texas Vista Medical Center
San Antonio, TX
08.2022 - 05.2023
  • Led all Patient Access operations supporting a 327-bed acute care hospital including Concierge Services, PBX Communications, and two clinic settings
  • Oversaw and developed 35 staff; monitored productivity, registration accuracy, and POS collections
  • Led denial reduction and workflow improvement initiatives
  • Served in leadership capacity during Director absence

Patient Access Supervisor/ Patient Access QA Specialist

Texas Vista Medical Center
San Antonio, TX
08.2009 - 12.2022
  • Progressive leadership roles overseeing daily Patient Access operations, quality audits, staff training, and compliance initiatives

Insurance Verifier

CHRISTUS Health
San Antonio, TX
07.2007 - 08.2009
  • Verified eligibility, benefits, and authorization requirements
  • Prepared medical necessity documentation and supported denial prevention
  • Partnered with Patient Financial Services to resolve access barriers

Medical Office Manager

Innova Hospital
San Antonio, TX
08.2005 - 07.2007
  • Streamlined daily operations including scheduling, payroll, and charge entry
  • Implemented office policies to improve workflow efficiency and accuracy
  • Oversaw staff performance and administrative compliance

Patient Registrar / Financial Counselor

Metropolitan Methodist Hospital (HCA)
San Antonio, TX
06.1998 - 06.2005
  • Registered patients and verified insurance for inpatient and outpatient services
  • Collected point-of-service payments and provided financial counseling
  • Ensured HIPAA compliance while supporting revenue cycle goals

Education

Bachelors of Science - Health Science in Health Admin

University of The Incarnate World
San Antonio, TX

Skills

  • Enterprise Patient Access Operations
  • Front-End Revenue Cycle
  • Denial Prevention & Revenue Integrity
  • Quality Assurance & KPI Oversight
  • Point-of-Service Collections
  • Financial Clearance & Eligibility Verification
  • Policy & Procedure Development
  • Staff Performance Management & Coaching
  • Epic Cerner Meditech

Languages

English
Spanish

Timeline

Patient Access Manager

Conifer Health Solutions
07.2024 - Current

Charge Review Analyst

University Health System
02.2024 - 06.2024

Patient Access Manager

Texas Vista Medical Center
08.2022 - 05.2023

Patient Access Supervisor/ Patient Access QA Specialist

Texas Vista Medical Center
08.2009 - 12.2022

Insurance Verifier

CHRISTUS Health
07.2007 - 08.2009

Medical Office Manager

Innova Hospital
08.2005 - 07.2007

Patient Registrar / Financial Counselor

Metropolitan Methodist Hospital (HCA)
06.1998 - 06.2005

Bachelors of Science - Health Science in Health Admin

University of The Incarnate World
Yadira Reyes Garcia