Donna Graves
WICHITA FALLS,TX
Summary
Hands-on Peer Support Specialist known for helping people in challenging situations and achieving recovery successes. Offering more than Number years of sobriety and ready to help others reclaim lives through use of proper services.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Peer Support Specialist
North Texas State Hospital
09.2011 - 03.2024
- Served as a role model for clients, sharing personal experiences of recovery and resilience.
- Assessed client progress regularly, adjusting support strategies as needed to promote continued growth and success.
- Assisted clients in setting realistic goals and provided support during their journey towards achieving them.
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Enhanced client recovery by providing emotional support and practical guidance.
- Developed trusting relationships with clients by maintaining confidentiality, respect, and non-judgmental attitudes.
- Empowered clients by teaching effective problem-solving skills that they can apply in real-life situations.
Warehouse Worker
Kellogg And Brown
05.2006 - 09.2011
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Performed general housekeeping and cleaning tasks.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
- Completed cycle counts and monthly inventory.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
- Coordinated with other departments such as purchasing or logistics teams to enhance overall supply chain operations.
- Assisted in receiving, stocking and distribution of merchandise.
Education
KBR
Wichita Falls High School
Wichita Falls, TXSkills
- Peer Support Ethics
- Recovery guidance
- Boundary Setting
- Substance abuse awareness
Certification
- NCPS - National Certified Peer Specialist
Timeline
Peer Support Specialist
North Texas State Hospital
09.2011 - 03.2024
Warehouse Worker
Kellogg And Brown
05.2006 - 09.2011
KBR
Wichita Falls High School