Summary
Overview
Work History
Education
Skills
Timeline
Volunteer
Donna Grove

Donna Grove

Elm City,NC

Summary

Motivated business professional bringing 23 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members. Result-driven, relatability and leadership adept.

Overview

31
31
years of professional experience

Work History

Business Owner/Operator/Licensed Master Barber

Esquire
10.2003 - Current
  • Oversaw end-to-end business processes to maintain proficiency and profitability.
  • Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
  • Monitored staff performance, providing final-say assessment over inquiries.
  • Served as principal stakeholder over organization's complete operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Managed between 20-40 customers per day
  • Established working relationships with customers
  • Assessed damaged materials and notified maintenance personnel of needed repairs

Inspector in Quality Assurance and Quality Control

Princeton Manufacturing
01.1994 - 06.1997
  • Monitored performance and generated reports detailing quality of product and defect rates.
  • Created and deployed best practices to improve efficiency and reduce defects.
  • Communicated with production team members about quality issues.
  • Performed visual inspections and non-destructive tests where appropriate.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Evaluated components and final products against quality standards and manufacturing specifications.

Breakfast Manager

Burger King
02.1992 - 01.1994
  • Assisted with training and development of food and beverage team.
  • Serviced guests with food and beverage requirements.
  • Approached guests and employees with personable and welcoming attitude to promote friendly environment.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.

Education

Associate of Arts - Cosmetology Education

Mitchelle's Hairstyling Academy
Goldsboro, NC
10.2003

Bachelor of Science - Psychology

Fayetteville State University
Fayetteville, NC
05.1997

College Transfer

Johnston Community College
Smithfield, NC
08.1994

High School Diploma -

Princeton High School
Princeton, NC
06.1992

Skills

  • Customer Service Representative
  • Business Correspondence
  • Competition Evaluation
  • Personnel Management
  • Contract Management
  • Business Planning and Strategy
  • Sales Tactics
  • Manager
  • Retail Sales Associate

Timeline

Business Owner/Operator/Licensed Master Barber

Esquire
10.2003 - Current

Inspector in Quality Assurance and Quality Control

Princeton Manufacturing
01.1994 - 06.1997

Breakfast Manager

Burger King
02.1992 - 01.1994

Associate of Arts - Cosmetology Education

Mitchelle's Hairstyling Academy

Bachelor of Science - Psychology

Fayetteville State University

College Transfer

Johnston Community College

High School Diploma -

Princeton High School

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Donna Grove