Nichole Diaz
Houston,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Licensed Insurance Agent
COVU
07.2023 - Current
- Issue home and auto, and flood policies
- Facilitate clients with billing and other insurance related matters
- Completed endorsements, cancellations, and payments.
Customer Service Representative
Perfect Policy
10.2020 - 07.2023
- Enhanced customer satisfaction by promptly addressing concerns.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Processed endorsements, payments, and cancellations
- Created and processed invoices for mortgage lenders
Barista/ Sales Associate
Target
10.2013 - 10.2020
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
Education
Dickinson High School
Dickinson, TX06.2014
Skills
- Customer Service Representative
- Licensed Insurance Agent
- Reliable and punctual
- Inventory management
Timeline
Licensed Insurance Agent
COVU
07.2023 - Current
Customer Service Representative
Perfect Policy
10.2020 - 07.2023
Barista/ Sales Associate
Target
10.2013 - 10.2020
Dickinson High School