Taylor Hake
Bonney Lake,WA
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Detail-oriented team player with expertise in team leadership, offering these skills and strong work ethic.
Overview
10
10
years of professional experience
Work History
Licensed Insurance Agent
THE GILLMAN AGENCY FARMERS INSURANCE
01.2017 - Current
- Maintain accurate up-to-date files of 600+ clients details, risk, exposure and premium information thorough manual and digital files.
- Handle all duties of a customer service representative, including phone calls on a 4-line system, meeting scheduling and web design.
- Reviewed insurance and liability clauses in contracts to ensure alignment with the company's risk analysis and the anticipated commercial benefits.
- Lead Billing Specialist
- Achieved consistent growth in sales and customer satisfaction.
- Calculated quotes and educated potential clients on insurance options.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
Salon Manager
LASH DIVAS DAY SPA
11.2015 - 04.2024
- Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing client transactions, organizing inventory and delegating tasks.
- Maintained oversight of all employees' work
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Managed cash flow, business transactions, banking and accounting processes.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage for clients during peak hours to maintain exceptional customer service levels.
- Generated employee payroll
- Acquired necessary records and documents for client charts by communicating via telephone, email, or in person.
- Continuously created all intake forms for salon customers.
- Oversaw staff recruitment efforts to ensure talented professionals was assembled for the salon's success.
Waitress
Aversanos
07.2014 - 02.2016
- Working with a team in a fast past setting helping a variety of customers performing team-lead functions such as trouble shooting and problem solving issues.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Education
Sumner High School
Sumner, WA06.2015
Skills
- 9 Years experience as Business Manager for Lash Divas Day Spa
- 5 Years CSR experience representative for The Gillman Agency –Current
- Efficient in Microsoft Office, Quick Books, billing specialist services, and the ability to learn a new program quickly
- Exceptional multitasker with the ability to work multiple jobs during the week
- Ability to lead team morning and mid shift status reports as well as leading our monthly staff meeting
- Communicate effectively with a diverse client base in a respectful and professional manner
- Trained in diversification and discrimination through the class of Education 205 (PLU)
- Displays exceptional organization skills within companies to improve efficient processes
Hobbies
- Passionate About Fitness
- Interior Design and Organization
Timeline
Licensed Insurance Agent
THE GILLMAN AGENCY FARMERS INSURANCE
01.2017 - Current
Salon Manager
LASH DIVAS DAY SPA
11.2015 - 04.2024
Waitress
Aversanos
07.2014 - 02.2016
Sumner High School
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