Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jessica Taylor

Chicago,IL

Summary

Driven Manager, No matter the title to take the job and the team to the next level. Consistently hitting goals based on p&l statements. Skilled in team building and digital marketing, I excel in fostering relationships and achieving growth, consistently surpassing targets while maintaining high employee engagement.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Business Marketing Manager

RCL Med Spa
  • Greeted Guests, & had to be a part of all Consults as well as top closer on Surgeries, Network with local businesses to set up events, Social Media, plus $30k in revenue sales for an Event. Responsible For growth and new patients. Created and Redesigned the look and logo of the clinic.

Director of Operations

Massage Envy West Loop & South Loop
05.2022 - Current
  • This is for 2 locations, and I currently am full time clinic manager at 1- and part time other but oversee all operations.
  • Increased brand awareness by developing and implementing strategic marketing campaigns.
  • Conducted competitive analysis to inform marketing decisions and capitalize on market trends.
  • Delivered consistent results under tight deadlines by prioritizing tasks effectively and maintaining strong attention to detail.
  • Mentored junior staff members, fostering professional growth within the marketing department.
  • Implemented innovative approaches to staff recognition and retention, fostering a positive work culture and high employee engagement.
  • Developed tailored training programs for new hires, resulting in faster onboarding times and increased job satisfaction among employees.
  • Championed the integration of new technologies into daily workflows to increase overall efficiency within the department.
  • Fostered a culture of continuous learning by creating professional development opportunities for staff members.
  • Coached and trained newly hired employees so that each understood job responsibilities and requirements of positions.
  • Interacted effectively with clinical staff and patients by using active listening and interpersonal skills.
  • Reviewed financial and operational reports on regular basis to make effective decisions.
  • Initiated change management strategies that effectively addressed employee concerns while driving forward organizational transformation efforts.
  • Collaborated with executives to develop and execute strategic business plans.
  • Established quality customer relationships through consistent delivery on commitments.
  • Managed payroll processes by collecting staff time sheets, checking accuracy, correcting hours, tracking in database and approving routing.
  • Mentored employees and offered constructive feedback for performance improvement.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Salon Owner/Operator

SKJT SALON
01.2018 - Current
  • Implemented innovative color solutions during client sessions.
  • Implemented a loyalty program to reward frequent customers, encouraging repeat business and word-of-mouth referrals.
  • Oversaw daily salon operations and performed general salon tasks.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Oversaw the maintenance of salon equipment to ensure optimal functionality while minimizing downtime due to repairs.
  • Optimized salon layout for increased efficiency, promoting smooth workflows and improved service quality.
  • Collaborated with local businesses for cross-promotions, increasing brand visibility within the community.
  • Conducted market research to stay abreast of industry trends, incorporating popular styles into salon offerings regularly.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Prepared billings and estimates for customers.
  • Maintained posting of MSDS sheets in workplace.
  • Initiated workplace improvement programs for increased service efficiency.

Bartender/Manager on Duty

Maks House
05.2018 - 01.2020
  • Achieved certification in food management alongside bartending proficiency.

  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
  • Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
  • Set up bar for operation, obtained cash bank, and stocked service bar.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
  • Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Improved customer satisfaction by delivering prompt and efficient service during busy shifts.
  • Trained new bartenders on mixing techniques, customer service standards, and company policies, ensuring a high-quality experience for all guests.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Assisted in managing special events such as private parties or corporate functions, coordinating staff efforts for seamless execution.
  • Reduced wait times for customers by optimizing bartender shifts during high-traffic periods.
  • Polished glassware, bussed tables, and removed debris to keep customer areas clean.
  • Contributed to an increase in nightly revenue by upselling premium products and suggesting food pairings for various beverages.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Served high customer volumes during special events, nights, and weekends.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Developed unique events and special promotions to drive sales.
  • Managed staff schedules and maintained adequate coverage for all shifts.

Regional Brand Manager

Dslaboratories
01.2015 - 01.2018
  • Oversee sales, education, marketing and overall branding of our hair and skincare line. Work closely with reps, salon managers and stylists to ensure brand was well represented. As well as any over seas questions, helped with Canada, worked along time celebrity stylist Jen Atkin and any tradeshows

  • Developed strong relationships with key strategic partners to enhance brand visibility and market penetration.
  • Increased brand awareness by implementing targeted marketing campaigns and engaging social media content.
  • Coordinated successful trade shows and events to showcase products and strengthen industry connections.
  • Championed innovative marketing tactics that helped differentiate the brand from competitors in a crowded market landscape.
  • Managed and oversaw creative projects to drive quality, accuracy and deadline management.
  • Created and managed budgets to maximize brand reach and engagement.
  • Consulted with product development teams to enhance products based on customer interest data.
  • Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.
  • Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
  • Wrote and distributed press releases to increase brand visibility.

Artistic Director Of Hair

XSport Fitness
02.2013 - 05.2015
  • Oversee Hair Department for 15 salons in 3 states. Hire, Recruit, Train and Develop. Work with Salon Managers to increase target sales. Educate Stylists on products and or new techniques.
  • Established strong relationships with vendors to secure premium products at competitive prices.
  • Boosted revenue by developing innovative marketing strategies and promotional events for the salon.
  • Recruited and hired salon personnel bringing expertise, enthusiasm and talent to business.
  • Conducted employee performance assessments and provided feedback that would help workers reach monthly goals.
  • Strengthened industry knowledge by attending conferences, workshops, and continuing education courses as necessary.
  • Cultivated a positive work environment, fostering strong team collaboration and staff retention.
  • Mentored salon employees in upselling techniques and tried-and-true marketing methods to enhance service and boost sales opportunities.
  • Greeted patrons upon arrival at salon and offered cold or hot beverage.
  • Implemented comprehensive staff training programs, resulting in improved performance and skill development.
  • Recruited top talent in the industry to join our team of skilled professionals through networking events and social media platforms.
  • Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
  • Achieved personal sales goals by upselling products to meet individual needs.
  • Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Delegated workplace responsibility to appropriate staff.
  • Educated service personnel on company policy and procedure.
  • Researched and evaluated current and potential products used by service staff.
  • Evaluated employee performance through close observation and performance rubrics.

Spa Manager

XSport Fitness
12.2008 - 01.2016
  • Manage Salon, Spa & Tanning Department. Oversee in total sales from departments. Responsible for hiring, recruiting, payroll, retail, and all sales to ensure target goals were achieved. Most clinics I would take over, were at their lowest so I would be responsible to hit 150% of Goal to ensure cash flow. I missed my target 1 month only
  • Trained and mentored staff members to achieve optimal performance levels and maintain high standards of service.
  • Coached employees on upselling techniques, resulting in higher average ticket sales per guest visit.
  • Established a welcoming atmosphere for guests through exceptional customer service interactions from arrival to departure.
  • Ensured strict adherence to sanitation protocols, protecting both guests'' health as well as the reputation of the spa business.
  • Implemented policies and procedures that optimized operational efficiency within the spa facility.
  • Developed strong relationships with vendors to secure best pricing on products and supplies.
  • Coordinated special events, attracting new clients and boosting overall sales.
  • Managed inventory control, reducing waste and lowering product costs.
  • Greeted spa guests warmly to create positive first impression of establishment.
  • Maximized efficiency through time management and staff supervision to boost productivity.
  • Enhanced customer satisfaction by implementing innovative spa services and treatments.
  • Led spa tours for new members to familiarize guests with services provided.
  • Resolved conflicts between staff members or customers swiftly and professionally, fostering a positive work environment for all parties involved.
  • Implemented marketing strategies, resulting in increased brand awareness and revenue growth.
  • Maintained front desk workstation by keeping it clean and organized.
  • Improved client retention rates by developing personalized follow-up communication strategies after each appointment.
  • Monitored industry trends, incorporating innovative techniques into existing service offerings when appropriate.
  • Designed and implemented successful loyalty program, fostering strong repeat customer base.
  • Resolved client complaints with empathy and professionalism, maintaining high standards of customer service.
  • Pioneered wellness workshop series, educating clients on health and wellness, and strengthening community ties.
  • Elevated spa ambiance, selecting soothing music and aromatic scents that significantly increased repeat client visits.
  • Initiated community wellness events, raising brand awareness and positioning spa as local health leader.
  • Fostered partnerships with local businesses for cross-promotion, expanding customer base.
  • Managed budget effectively, allocating funds to areas with highest return on investment.
  • Conducted regular staff meetings, informing team members of new spa services and policies.
  • Recommended spa treatments and services, boosting sales and bringing in new clientele.
  • Generated reports to track spa performance and make recommendations for improvement.
  • Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.

Education

Cosmetology License - Cosmo

Technology Center Of Dupage
Addison, IL

High school diploma - GED

Skills

  • Sales (9 years)
  • Hairstylist (10 years)
  • Management (9 years)
  • Marketing Strategy (8 years)
  • Payroll (10 years)
  • Strategic Planning (10 years)
  • Business Development (9 years)
  • Social Networking
  • Social Networking (10 years)
  • Team Building (10 years)
  • Recruiting (7 years)
  • Reporting (9 years)
  • Account Management
  • Digital Marketing
  • Bartending
  • Branding
  • Google Analytics
  • Blogging
  • Employee relations (10 years)
  • Restaurant experience
  • Social media management
  • Guest services
  • Profit & loss
  • Social media marketing
  • Direct sales
  • Product demos
  • Filing
  • Windows
  • E-commerce
  • MailChimp
  • Conflict management
  • Communication skills
  • B2B sales
  • Affiliate marketing
  • Salesforce
  • Typing
  • Analytics
  • Product Management
  • Public Relations
  • Google AdWords
  • WordPress
  • Market Research
  • Marketing Automation
  • Pricing
  • Events Management
  • Business requirements
  • Operations management
  • Office manager experience
  • Succession planning
  • Hospitality
  • Search Engine Optimization (SEO)
  • Retail sales (5 years)
  • Management
  • Social media strategy
  • Health club & gym management
  • Team management
  • Customer relationship management
  • Customer retention
  • Aloha POS
  • POS
  • Microsoft Office
  • Office experience
  • Sales
  • Office management
  • Microsoft Excel
  • Human resources
  • Practice management
  • Budgeting
  • Basic math
  • Leadership
  • Sales management
  • Databases
  • Med spa experience
  • Beauty & cosmetics sale
  • Public speaking
  • Hospitality management
  • Retail management
  • Supervising experience
  • Merchandising
  • Google Suite
  • Inventory management
  • CRM software
  • Relationship management
  • Continuous improvement
  • Marketing
  • Front desk
  • Interviewing
  • Serving
  • Problem management
  • Training & development
  • Content strategy
  • Customer service
  • Account management
  • Content development
  • Email marketing
  • Business development
  • Presentation skills
  • Events management
  • Negotiation
  • Google Ads
  • Mentoring
  • Project coordination
  • Payroll
  • Research
  • Inside sales
  • Data analytics
  • Cold calling
  • Accounting software
  • Outside sales
  • Territory management
  • Store management
  • Analysis skills
  • Door-to-door
  • Accounts receivable
  • Fraud prevention and detection
  • Market research
  • Production planning
  • Accounts payable
  • Medical office management
  • Business Analysis
  • Data analysis skills
  • Process improvement
  • Recruiting
  • Upselling
  • Cash register
  • E-Commerce
  • Team development
  • Medical billing
  • Cash handling
  • Digital marketing
  • Food service
  • Quality assurance
  • Healthcare management
  • HIPAA
  • Medical office experience
  • English
  • Performance marketing
  • SEO
  • Google Docs

Certification

  • Food Handler Certification
  • Food Safety Certification
  • Bartender License
  • Illinois drivers license
  • Driver's License
  • First Aid Certification

Timeline

Director of Operations

Massage Envy West Loop & South Loop
05.2022 - Current

Bartender/Manager on Duty

Maks House
05.2018 - 01.2020

Salon Owner/Operator

SKJT SALON
01.2018 - Current

Regional Brand Manager

Dslaboratories
01.2015 - 01.2018

Artistic Director Of Hair

XSport Fitness
02.2013 - 05.2015

Spa Manager

XSport Fitness
12.2008 - 01.2016

Cosmetology License - Cosmo

Technology Center Of Dupage

High school diploma - GED

Business Marketing Manager

RCL Med Spa

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Jessica Taylor