Donna Harper
Macedonia,OH
Summary
Dynamic sales professional with proven success at Spectrum, consistently exceeding sales goals through effective upselling techniques and exceptional customer service. Skilled in relationship management and team collaboration, I leverage product knowledge to enhance customer experiences and drive revenue growth. A dedicated problem solver committed to delivering results in fast-paced environments.
Overview
41
41
years of professional experience
1
1
Certification
Work History
Call Center, Inbound Sales Agent
Spectrum
Akron, OH
2024.09 - Current
- Enhanced customer experience by consistently supporting efforts to simplify process and improve satisfaction during all sales transactions
- Exceeded monthly sales goals through effective telephone-based selling and upselling techniques
- Promoted and sold products and services, maximizing revenue opportunities through upselling cross-selling to new and existing customers
Sales Associate
Dillard's
Beachwood, OH
2022.05 - 2024.08
- Assisted customers with purchases, consistently applied sales knowledge and training to ensure the customer experience was exceptional.
Mortgage Loan Officer Training
Rocket Mortgage FieldHouse
Cleveland, OH
2021.10 - 2022.01
Sales Associate
Levin Furniture
Oakwood Village, OH
1999.01 - 2020.03
- Worked closely with customers to identify product needs and close deals
- Assisted in training new staff members
- Contributed significantly to store productivity and profitability
Accounts Receivable
Northern Haserot
1997.01 - 1998.01
- Logged driver hours, billing, balancing
Customer Assistance
Habitat Wallpaper and Blinds
1995.01 - 1996.01
- Customer assistance in measuring and selecting all products
- Assisted in training new associates
Teller
Central Bank
1993.01 - 1994.01
- Assisted customers, balance window
Key Bank
1984.01 - 1993.01
- Company Overview: Trust Administration and Operations
- In operations processed Calls, Puts for Trust Accounts
- Corresponded with customer to apprise of sales, delivering funds directly to customer or to trust accounts
- Researched bankruptcy / lawsuits information to assure customer was part of settlements
- Managed distribution of trust estates, ensuring timelines were met.
- Ensured timely and precise execution of routine functions for assigned accounts.
Education
Political Science -
Ohio University
Athens, OHSkills
- Team collaboration
- Problem solver
- Lead Generator
- Customer service
- Product knowledge
- Upselling techniques
- Relationship management
- Call center environment
Certification
Real Estate Sales License
Mortgage Safe course completed
Passed NMLS Testing
Timeline
Call Center, Inbound Sales Agent
Spectrum
2024.09 - Current
Sales Associate
Dillard's
2022.05 - 2024.08
Mortgage Loan Officer Training
Rocket Mortgage FieldHouse
2021.10 - 2022.01
Sales Associate
Levin Furniture
1999.01 - 2020.03
Accounts Receivable
Northern Haserot
1997.01 - 1998.01
Customer Assistance
Habitat Wallpaper and Blinds
1995.01 - 1996.01
Teller
Central Bank
1993.01 - 1994.01
Key Bank
1984.01 - 1993.01
Political Science -
Ohio University