Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Donna Harper

Macedonia,OH

Summary

Dynamic sales professional with proven success at Spectrum, consistently exceeding sales goals through effective upselling techniques and exceptional customer service. Skilled in relationship management and team collaboration, I leverage product knowledge to enhance customer experiences and drive revenue growth. A dedicated problem solver committed to delivering results in fast-paced environments.

Overview

41
41
years of professional experience
1
1
Certification

Work History

Call Center, Inbound Sales Agent

Spectrum
Akron, OH
09.2024 - Current
  • Enhanced customer experience by consistently supporting efforts to simplify process and improve satisfaction during all sales transactions
  • Exceeded monthly sales goals through effective telephone-based selling and upselling techniques
  • Promoted and sold products and services, maximizing revenue opportunities through upselling cross-selling to new and existing customers

Sales Associate

Dillard's
Beachwood, OH
05.2022 - 08.2024
  • Assisted customers with purchases, consistently applied sales knowledge and training to ensure the customer experience was exceptional.

Mortgage Loan Officer Training

Rocket Mortgage FieldHouse
Cleveland, OH
10.2021 - 01.2022

Sales Associate

Levin Furniture
Oakwood Village, OH
01.1999 - 03.2020
  • Worked closely with customers to identify product needs and close deals
  • Assisted in training new staff members
  • Contributed significantly to store productivity and profitability

Accounts Receivable

Northern Haserot
01.1997 - 01.1998
  • Logged driver hours, billing, balancing

Customer Assistance

Habitat Wallpaper and Blinds
01.1995 - 01.1996
  • Customer assistance in measuring and selecting all products
  • Assisted in training new associates

Teller

Central Bank
01.1993 - 01.1994
  • Assisted customers, balance window

Key Bank
01.1984 - 01.1993
  • Company Overview: Trust Administration and Operations
  • In operations processed Calls, Puts for Trust Accounts
  • Corresponded with customer to apprise of sales, delivering funds directly to customer or to trust accounts
  • Researched bankruptcy / lawsuits information to assure customer was part of settlements
  • Managed distribution of trust estates, ensuring timelines were met.
  • Ensured timely and precise execution of routine functions for assigned accounts.

Education

Political Science -

Ohio University
Athens, OH

Skills

  • Team collaboration
  • Problem solver
  • Lead Generator
  • Customer service
  • Product knowledge
  • Upselling techniques
  • Relationship management
  • Call center environment

Certification

Real Estate Sales License

Mortgage Safe course completed

Passed NMLS Testing

Timeline

Call Center, Inbound Sales Agent

Spectrum
09.2024 - Current

Sales Associate

Dillard's
05.2022 - 08.2024

Mortgage Loan Officer Training

Rocket Mortgage FieldHouse
10.2021 - 01.2022

Sales Associate

Levin Furniture
01.1999 - 03.2020

Accounts Receivable

Northern Haserot
01.1997 - 01.1998

Customer Assistance

Habitat Wallpaper and Blinds
01.1995 - 01.1996

Teller

Central Bank
01.1993 - 01.1994

Key Bank
01.1984 - 01.1993

Political Science -

Ohio University

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Donna Harper