Donna Harris

• Completed full building and grounds patrols to spot and investigate concerns.
• Directed guests around building and answered accessibility questions.
• Contributed to a positive work environment through excellent teamwork and collaboration with colleagues.
• Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
• Monitored alarm systems to detect any unauthorized entries into protected areas.
• Enhanced safety by conducting thorough and regular patrols of the premises.
• Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on premises.
• Responded quickly to incidents and assessed active situations for security concerns.
• Prevented theft and vandalism by maintaining a visible presence and closely monitoring surveillance cameras.
• Consistently maintained compliance with all site-specific guidelines, regulations, policies, procedures while carrying out duties as an Unarmed Security Officer.
• Ensured secure access to facilities by verifying identification and implementing visitor protocols.
• Maintained detailed reports of daily activities, incidents, and irregularities for management review.
• Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
• Patrolled commercial property and associated parking garage.
• Enhanced overall security awareness among staff through informative presentations on personal safety measures.
• Provided exceptional customer service to clients, addressing concerns and providing appropriate solutions.
• Completed full building and grounds patrols every Timeframe to spot and investigate concerns.
• Maintained proper functioning of security equipment by performing regular checks and reporting issues promptly for repair or replacement.
• Demonstrated sound judgment in identifying potential risks, taking appropriate action to prevent incidents from escalating.
• Improved response time to incidents through effective communication with team members and use of security equipment.
• Conducted comprehensive security assessments to identify potential vulnerabilities and recommend improvements.
• Implemented security measures for special events, ensuring guest safety and minimal disruptions.
• Proactively participated in ongoing training sessions to remain current on industry best practices for effective security management.
• Patrolled parking lots and garages to determine security of vehicles and property.
• Assisted visitors and customers to provide directions, answer questions and meet requests.
• Monitored surveillance cameras to identify suspicious activity and prevent possible crime.
• Updated shift logs and produced daily reports to document security activities and specific incidents.
• Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Examined doors, windows and gates to verify security.
• Issued access cards to authorized personnel to monitor access points.
• Secured premises and personnel by patrolling property and monitoring surveillance equipment.
• Responded quickly to emergency situations to assess and deflect issues.
• Monitored CCTV cameras and alarm systems for security breaches.
• Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
• Worked independently and collaboratively to resolve urgent issues to protect lives and property.
• Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.

To complete patrols and scans checks of refurbished building and parking lot areas.

Completed daily activity reports, ensured trespassers had no admittance on property by keeping all gates, doors, and windows locked. To keep fellow security officers updated on all information.

• Completed full building and grounds patrols to spot and investigate concerns.
• Directed guests around building and answered accessibility questions.
• Contributed to a positive work environment through excellent teamwork and collaboration with colleagues.
• Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
• Enhanced safety by conducting thorough and regular patrols of the premises.
• Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on premises.
• Responded quickly to incidents and assessed active situations for security concerns.
• Assisted in reducing workplace violence by recognizing potential threats and coordinating appropriate responses.
• Ensured secure access to facilities by verifying identification and implementing visitor protocols.
• Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
• Supported emergency response efforts by collaborating with local law enforcement agencies during critical situations.
• Provided exceptional customer service to clients, addressing concerns and providing appropriate solutions.
• Completed full building and grounds patrols every Timeframe to spot and investigate concerns.
• Demonstrated sound judgment in identifying potential risks, taking appropriate action to prevent incidents from escalating.
• Reported fires, medical emergencies and criminal activity to authorities to receive prompt response and attention.
• Monitored surveillance cameras to identify suspicious activity and prevent possible crime.
• Trained new security personnel to remain vigilant, apply best practices and comply with policies and procedures.

• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
• Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
• Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
• Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
• Followed up on delinquent tenants and coordinated collection procedures.
• Maintained original leases and renewal documents in digital and hardcopy format for property management office.
• Introduced prospective tenants to types of units available and performed tours of premises.
• Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
• Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
• Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
• Coordinated with janitorial and engineering staff on maintenance and upkeep.
• Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
• Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
• Streamlined rent collection processes, significantly reducing late payments.
• Conducted regular property inspections to preemptively identify and address maintenance needs.
• Collected and maintained careful records of rental payments and payment dates.
• Kept properties in compliance with local, state, and federal regulations.
• Monitored and tracked payments and expenses, providing timely and accurate financial reports.
• Communicated effectively with owners, residents, and on-site associates.
• Responded to Common Area Maintenance (CAM) inquiries.