Donna Henderson
Oak Park
Summary
Experienced healthcare service professional with a proven track record in effectively communicating with patients and resolving their concerns. Skilled in managing patient inquiries and collaborating with medical teams to ensure seamless service delivery. Thrives in high-pressure environments, consistently achieving results through a strong focus on teamwork and adaptability. Recognized for exceptional empathy, active listening, and effective conflict resolution abilities.
Overview
23
23
years of professional experience
Work History
Nutrition Services Attendant
Corewell Health
04.2024 - Current
- Effectively communicated with patients, families, and healthcare professionals regarding dietary restrictions or special requests for meals.
- Provided exceptional customer service when interacting with patients, promptly addressing questions or concerns related to their dietary needs or preferences.
- Provided support to individuals with special dietary need to meet unique nutritional requirements.
- Developed nutrition plans addressing individual patient diabetes and food allergies.
Production Operator
Stellantis
06.2022 - 03.2024
- Preform a variety of functions assembly and stamping operations
- Work on the production line with consistent speed and accuracy
- Stand or walk for long periods of time each day
- Frequently bending, pushing, pulling, and lifting up to 60 pounds
- Check for defects, assemble products, monitor manufacturing equipment
- Drive vehicles for final expectation
Pharmacy Technician
CVS Pharmacy
10.2021 - 02.2023
- Assisted customers and patients by offering information on goods and services
- Carefully counted out and packaged pharmaceutical orders for individuals and bulk needs
- Verified prescriptions and drug labels, documents and packages
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory
- Answered telephones to respond to questions or requests
- Operated cash registers to accept payments from customers
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling
PERFORMANCE ANALYST
Concentrix - GM Connection Center Call
01.2019 - 05.2020
- Monitor, score and coach advisor for the Connection Center advisor team
- Provide feedback to team leaders and team managers findings and prepared polished reports highlighting results and potential improvement strategies
- Weekly CCT meetings in regards to scores, percentiles, and trends update process listed GMA
- Weekly meetings with business reviews with the GM connection center
- Provided positive / negative feedback
GM
StellantisAerotek: Working For General Motors
05.2002 - 01.2019
- Liaison between various departments within OnStar (product of GM vehicles)
- Lead communication with various cellular carriers
- Provide regular reports to lead Carrier
- Development of processes and procedures for case operations
- Communication with customers in relation to troubleshooting and/or completing changes to accounts
- Supervise distribution of work load
- Trained employees on duties, policies and procedures
- Responsible for detecting wireless fraud and minimizing financial loss to company using specialized Software
- Review manual reports in cloning fraud detection application, performing validation of units and usage on each detected number combination
- Resolved credit card case investigations via system research, review of recorded calls, communication with various individuals – including credit card holders and financial institutions
GM
Aerotek: Working For General Motors
05.2002 - 12.2018
- Responsible for inbound/outbound calling to customers to ensure quality assurance
- Tracking cases of cloning fraud for personal calling services in OnStar equipped vehicles
- Creating spreadsheets using Microsoft Excel for communication with Verizon Wireless on a regular basis
- Using specialized computer programs for changing phone numbers in OnStar vehicles
Education
Associate of General Studies -
Oakland Community College
Royal Oak, MI08-2026
Skills
- Assembly Line Expertise
- Material Assembly Expertise
- Reliable Work Performance
- Effective at Handling Multiple Tasks
- Client Engagement
- Collaborative Teamwork
- Accurate Data Entry
- Customer Support Experience
- Timely Follow-Up Coordination
- Proficient in Microsoft Office
- Professional Phone Etiquette
- Customer Support Operations
Timeline
Nutrition Services Attendant
Corewell Health
04.2024 - Current
Production Operator
Stellantis
06.2022 - 03.2024
Pharmacy Technician
CVS Pharmacy
10.2021 - 02.2023
PERFORMANCE ANALYST
Concentrix - GM Connection Center Call
01.2019 - 05.2020
GM
StellantisAerotek: Working For General Motors
05.2002 - 01.2019
GM
Aerotek: Working For General Motors
05.2002 - 12.2018
Associate of General Studies -
Oakland Community College
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