Donna Henry
Crowley,TX
Summary
Seasoned Operations Manager and talented leader with 28 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
27
27
years of professional experience
Work History
OPERATIONS MANAGER
TEXAS HEALTH MEDICAL ASSOCIATES
01.2011 - Current
- Oversees multi-specialty clinics from primary care to specialist (ENT, Family Practice, Internal Medicine, OBGYN, Audiologist, Gastroenterology, Neonatologist, and Physiatrist
- Keeps track of all system-wide metrics and works with physicians and administrators in achieving critical metrics for all clinics
- (MIPS/MACRA)
- Prioritize and take the lead on Press Ganey results and create action items to improve patient care throughout all clinics
- Manages supplies, employee time management, and covers clinic when needed
- Manages network integrity for each provider and referral patterns
- Manages all billing and insurance issues by meeting insurance quality metrics, verifying each payor, conducting insurance authorization, and managing insurance denials and claims
- Managed Hospitalist group by scheduling physician hours, addressing physician and inpatient issues and paid each physician's quality quarterly bonus
- Organized and opened 7 medical practices in Mansfield when our group expanded.
OFFICE AND BILLING MANAGER
GASTROENTEROLOGY CENTER
01.2005 - 01.2011
- Posting all payments and adjustments
- Keying all clinical charges
- Managed the physician's procedure scheduled
- Capsule Endoscopy
- Managed clinical efficiency through
- Ordered clinical supplies
- Managed employee schedule
- Medical Records.
OFFICE MANAGER
GENERAL AND BARIATRIC SURGEON
01.1997 - 01.2005
- Coding and keying in charges
- Posted payments and adjustments
- Predeterminations and reauthorizations for surgeries and scheduling surgeries
- Communicated and coordinated care for bariatrics patients with multiple clinics
- Managed clinical deposits
- Ordered clinical supplies
- Managed Payroll
- Clinic Marketing
- Managed employee scheduling.
Education
High School Diploma -
Marble Falls High School
Marble Falls, TX06.1988
Skills
- Proficient in Athena
- Proficient in Word, PowerPoint, and Excel
- Training and Education
- Leadership
- Communications
- Employee Satisfaction
- Epic trained
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Operational Efficiency
- Decision-Making
- Employee relations and conflict resolution
- Planning and Implementation
- Staff Training
- Staff Management
- Inventory Management
- Project Management
- Operations Oversight
- Policies and procedures implementation
- Performance monitoring
- Employee Motivation
- Staff Development
- Customer Relationship Management
- MS Office
- Maintaining Compliance
- Goal Setting
- Interpersonal Communication
- Client Relationships
- Workflow Optimization
- Strategic Planning
- Project management abilities
- Project Leadership
- Process Improvement
- Schedule Management
- Performance Management
- Workforce Management
- Client Relations
- Continuous improvements
- Process Improvements
- Organizational Management
- Superb time management skills
- Customer Relationship Management (CRM)
- Onboarding and Orientation
- Project planning and development
- Delegation
- Invoice Processing
- Conflict Mediation
- Customer Retention
- Assignment Delegation
- Work flow planning
- Cost Reduction
- Business Administration
- Business Planning
- Product Management
- Data Management
- Unsurpassed work ethic
- Cross-Functional Collaboration
- Risk Management
- Purchasing and procurement
- Budget Development and Management
- Business Development
- Data Analysis
- Forecasting and Scheduling
- Performance reporting
- Customer relations specialist
- Process flows
- Cross-Functional Communication
- Process improvement strategies
- Solutions Development
- Contract Management
- Performance Evaluations
- Strategic Partnerships
- Expense Reports
- Cultural Awareness
- Procedure Development
- Fluent in English
- Budgeting and forecasting
- Program Administration
Timeline
OPERATIONS MANAGER
TEXAS HEALTH MEDICAL ASSOCIATES
01.2011 - Current
OFFICE AND BILLING MANAGER
GASTROENTEROLOGY CENTER
01.2005 - 01.2011
OFFICE MANAGER
GENERAL AND BARIATRIC SURGEON
01.1997 - 01.2005
High School Diploma -
Marble Falls High School